Senior Manager CRM - CDU6 - R50009900

Qiddiya
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Interpersonal skills","Relationship building","Data-driven decision-making"]

Lead customer relationship management strategies for the Sales & Leasing functions by managing CRM initiatives, teams, and systems. Own customer engagement programs like loyalty initiatives and targeted campaigns, while driving data integrity, KPI reporting, and continuous process improvements. Partner with marketing, sales/leasing operations, customer service, and IT to integrate CRM with business systems, oversee vendor relationships, and ensure compliance and effective data governance.

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FursaFursa
Qiddiya
Qiddiya
3 months ago

Senior Manager CRM - CDU6 - R50009900

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Last checked: 4 minutes agoStatus: Live

Job Summary

Lead customer relationship management strategies for the Sales & Leasing functions by managing CRM initiatives, teams, and systems. Own customer engagement programs like loyalty initiatives and targeted campaigns, while driving data integrity, KPI reporting, and continuous process improvements. Partner with marketing, sales/leasing operations, customer service, and IT to integrate CRM with business systems, oversee vendor relationships, and ensure compliance and effective data governance.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and mentor a team of CRM professionals, including training and development.
  • •Manage the CRM database for data integrity and accuracy; analyze customer data to identify trends and opportunities.
  • •Collaborate with marketing, Sales and Leasing operational teams, customer service, and IT to align CRM initiatives and integrations.
  • •Establish and report CRM KPIs, recommending improvements based on performance.
  • •Design and implement customer loyalty programs and targeted marketing campaigns using segmentation and customer behavior insights.

Key Requirements

  • •Bachelor’s degree in business administration, marketing, or a related field (Master’s preferred).
  • •12+ years of CRM management experience, including at least 3 years in a leadership role.
  • •Experience leading CRM system implementation for real estate sales and leasing, including defining scope and managing cross-functional deployment.
  • •Proven ability to configure CRM platforms, integrate with existing systems, and manage data migration, user training, and change management.
  • •Strong analytical skills and proficiency with CRM platforms (e.g., Microsoft Dynamics, Salesforce, HubSpot) and data analysis tools.
Experience:12+ yearsReal estateCRM
Education:Bachelor's in Business administration, Marketing, or a related field
Skills:LeadershipCommunicationInterpersonal skillsRelationship buildingData-driven decision-making
Languages:Arabic
Tech Stack:CRMMicrosoft DynamicsSalesforceHubSpotKPIsData analysis

Company Brief

Qiddiya
Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Riyadh, Saudi Arabia
Founded: 2018
Glassdoor
Glassdoor: 4.3
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