Customer Assistance Representative Part Time (Baltimore, MD, US)

American Airlines Group
Baltimore
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Problem-solving","Reliability"]

Interact with customers at the airport in a courteous and professional manner. Help passengers with kiosk self-service check-in and baggage processing, troubleshoot kiosk issues, and verify travel documents using in-kiosk systems. Monitor ticket counters for compliance with safety procedures, guide customers with directions and gate information, and assist with baggage handling, assistive devices, and unaccompanied minors while meeting regulatory and company standards.

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American Airlines Group
American Airlines Group
12 hours ago

Customer Assistance Representative Part Time (Baltimore, MD, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Interact with customers at the airport in a courteous and professional manner. Help passengers with kiosk self-service check-in and baggage processing, troubleshoot kiosk issues, and verify travel documents using in-kiosk systems. Monitor ticket counters for compliance with safety procedures, guide customers with directions and gate information, and assist with baggage handling, assistive devices, and unaccompanied minors while meeting regulatory and company standards.
Location: Baltimore
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues.
  • •Verify carry-on baggage compliance and validate travel documents for international travel using the Timatic database.
  • •Support checked baggage processing (e.g., self-tagging, verifying weight, completing credit card transactions) and move baggage within the ticket counter area.
  • •Provide customer support at the airport, including paging activities when applicable, referring customers to customer service agents, and assisting with boarding/deplaning for unaccompanied minors and non-ambulatory customers.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years or older.
  • •Read, write, fluently speak and understand English.
  • •Completion of a pre-employment drug screen and comprehensive background check/fingerprinting; must fulfill FAA criminal background checks if applicable.
  • •Must be authorized to work in the U.S. and hold any required valid driver’s license as required by local authorities.
Experience:Customer service
Education:High School
Skills:Customer serviceCommunicationAttention to safetyProblem-solvingReliability
Licenses:Valid driver’s license
Languages:English
Tech Stack:Kiosk technologySabrePassenger Service SystemTimatic databaseInternal resources/systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn