Sales Support Representative (Inside Sales)- Residential trade

Ferguson
San Antonio
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesExperience: 3-5 yearsSkills: ["Customer-focused","Upselling","Relationship building","Fast-paced adaptability","Decision making"]

Support Residential Trade customers through inside sales activities—helping determine the right products and solutions, preparing timely quotations and accurate sales orders, and coordinating deliveries. Answer inbound sales calls, resolve customer questions, and work closely with Sales associates. Use a CRM and phone system effectively, demonstrate sales skills including upselling, and thrive in a fast-paced environment while learning HVAC/plumbing product knowledge and processes.

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Ferguson
Ferguson
4 days ago

Sales Support Representative (Inside Sales)- Residential trade

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Last checked: 2 hours agoStatus: Live

Job Summary

Support Residential Trade customers through inside sales activities—helping determine the right products and solutions, preparing timely quotations and accurate sales orders, and coordinating deliveries. Answer inbound sales calls, resolve customer questions, and work closely with Sales associates. Use a CRM and phone system effectively, demonstrate sales skills including upselling, and thrive in a fast-paced environment while learning HVAC/plumbing product knowledge and processes.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns or questions.
  • •Use CRM and phone system effectively to support sales and customer needs.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •3-5 years of sales and/or customer service experience is preferred.
  • •2-5 years of HVAC or plumbing knowledge preferred.
  • •Demonstrate strong sales skills, including the ability to upsell.
  • •Proven track record of responding quickly to customer needs and making timely decisions.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
Experience:3-5 yearsSalesCustomer serviceHVACPlumbingResidential trade
Skills:Customer-focusedUpsellingRelationship buildingFast-paced adaptabilityDecision making
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn