Architect, Product Development

TTEC Digital
Toronto
Workplace: RemoteFull timeCAD 140,000 - 165,000 annuallyFunction: Software EngineeringExperience: 8+ yearsSkills: ["Leadership","Communication","Stakeholder management","Mentoring","Accountability","Technical excellence","Risk management"]

Lead AI-powered Customer Experience (CX) and contact center solution delivery across TTEC Digital’s product portfolio. You’ll manage engineers and technical leads, create solution designs and architecture diagrams, coordinate cross-functional execution (Engineering, QA, DevOps, Product Management, Professional Services), and drive delivery readiness. You’ll also evaluate emerging AI and CCaaS technologies, manage technical risks and dependencies, and oversee successful customer implementations and operational readiness.

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TTEC Digital
TTEC Digital
2 days ago

Architect, Product Development

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Job Summary

Lead AI-powered Customer Experience (CX) and contact center solution delivery across TTEC Digital’s product portfolio. You’ll manage engineers and technical leads, create solution designs and architecture diagrams, coordinate cross-functional execution (Engineering, QA, DevOps, Product Management, Professional Services), and drive delivery readiness. You’ll also evaluate emerging AI and CCaaS technologies, manage technical risks and dependencies, and oversee successful customer implementations and operational readiness.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, mentor, and develop engineers and technical leads to drive accountability and technical excellence.
  • •Drive delivery of product initiatives, platform enhancements, and customer deployments.
  • •Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services.
  • •Create solution designs, architecture diagrams, and implementation approaches using diagramming tools.
  • •Lead technical design reviews, implementation planning, delivery readiness, and manage technical risks and dependencies.

Pay and Benefits

Salary: CAD 140,000 - 165,000 annually

Key Requirements

  • •8+ years of experience in software engineering, solution architecture, technical leadership, or product development.
  • •Experience managing engineers, technical leads, or software development teams.
  • •Proven delivery of complex software implementations across multiple teams and stakeholders.
  • •Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.
  • •Experience creating and presenting architecture diagrams and technical solution designs.
Experience:8+ yearsSoftware engineeringSolution architectureProduct developmentAICustomer experienceContact centerCloud-native
Skills:LeadershipCommunicationStakeholder managementMentoringAccountabilityTechnical excellenceRisk management
Tech Stack:Google AIConversational AIVirtual agentsAgent AssistGoogle Cloud Platform (GCP)KubernetesCloud-native architecturesAPIsMicroservicesDistributed systemsLucidchartVisioGoogle CCAIVertex AIGeminiDialogflowGenesys CloudAmazon ConnectNICE CXoneFive9

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn