Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Customer Success Technical Advisor acts as the strategic technical liaison for enterprise clients, turning complex security requirements into scalable, operational outcomes within the TrendAI ecosystem. You’ll lead the technical journey for strategic accounts, drive platform adoption, perform architectural reviews, and enable customers through workshops, value realization, and proactive threat defense.

Location: Norway

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting the focus from ticket resolution to security outcome attainment and leading technical journeys for strategic accounts.
•Contribute technical milestones to the Customer Success Plan to enable platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers maximize the TrendAI platform.
•Guide clients through onboarding and deployment processes to realize rapid value and high feature utilization.
•Design and deliver bespoke workshops to mature the customer’s SOC and SIEM operations and provide proactive recommendations during security events.

Key Requirements

•Fluent in German and English (written and spoken).
•10+ years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Bachelor’s degree in Engineering, Computer Science, or equivalent (preferred); technical certifications (e.g., TCAP, TSCE, CISSP, CCNA/CCNP) preferred.

Experience:10+ yearsCybersecurityEnterpriseSiemSocCloud

Education:Bachelor's

Skills:CommunicationLeadershipPresentationProblem-solvingDocumentation

Certifications:TCAPTSCECISSPCCNACCNP

Languages:GermanEnglish

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOC

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Norway

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting the focus from ticket resolution to security outcome attainment and leading technical journeys for strategic accounts.
•Contribute technical milestones to the Customer Success Plan to enable platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers maximize the TrendAI platform.
•Guide clients through onboarding and deployment processes to realize rapid value and high feature utilization.
•Design and deliver bespoke workshops to mature the customer’s SOC and SIEM operations and provide proactive recommendations during security events.

Key Requirements

•Fluent in German and English (written and spoken).
•10+ years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Bachelor’s degree in Engineering, Computer Science, or equivalent (preferred); technical certifications (e.g., TCAP, TSCE, CISSP, CCNA/CCNP) preferred.

Experience:10+ yearsCybersecurityEnterpriseSiemSocCloud

Education:Bachelor's

Skills:CommunicationLeadershipPresentationProblem-solvingDocumentation

Certifications:TCAPTSCECISSPCCNACCNP

Languages:GermanEnglish

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOC

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn