Principal Implementation Engineer, Customer Support

Bitwarden
United Kingdom
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Excellent English","Communication","Problem-solving","Empathy","Knowledge sharing"]

Serve as a Subject Matter Expert for Bitwarden’s suite of services, partnering with Customer Engagement Managers to support customers’ initial production deployments post-sales. Lead technical planning and execution of new enterprise deployments, advise on security and full-stack best practices, triage issues with Engineering/Product, and enable knowledge sharing through troubleshooting guidance and internal automation initiatives.

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FursaFursa
Bitwarden
Bitwarden
1 day ago

Principal Implementation Engineer, Customer Support

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Last checked: 24 minutes agoStatus: Live

Job Summary

Serve as a Subject Matter Expert for Bitwarden’s suite of services, partnering with Customer Engagement Managers to support customers’ initial production deployments post-sales. Lead technical planning and execution of new enterprise deployments, advise on security and full-stack best practices, triage issues with Engineering/Product, and enable knowledge sharing through troubleshooting guidance and internal automation initiatives.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as a Subject Matter Expert for Bitwarden’s suite of services.
  • •Lead technical planning and execution of new customer deployments with enterprise best practices.
  • •Advise customers on industry best practices across the full stack of Bitwarden.
  • •Work with customers to solve implementation issues and anticipate future challenges.
  • •Collaborate with Engineering and Product to triage bug reports and feature requests based on customer needs and scale; support knowledge sharing and internal team projects.
Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Excellent English and grammar.
  • •Demonstrated problem-solving ability to communicate solutions clearly.
  • •Experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer (or equivalent education/skills).
  • •Ability and desire to work remotely.
  • •Familiarity with several areas/technologies such as Linux/Windows/macOS, Docker/Kubernetes/Podman, networking/storage (NFS/SMB, TCP/IP, DNS, HTTP/SMTP), identity (Active Directory/LDAP, Azure Entra ID, Okta), and/or clouds (GCP/AWS/Azure).
Experience:Identity securityEnterprise deploymentsSaaS
Skills:Excellent EnglishCommunicationProblem-solvingEmpathyKnowledge sharing
Languages:English
Tech Stack:BitwardenLinuxWindowsMacOSDockerKubernetesPodmanNFSSMB/CIFSBlock storageBashPowerShellActive DirectoryLDAPGoogle WorkspaceAzure Entra IDJumpcloudCloudflareOktaGCP

Company Brief

Bitwarden
Develops Bitwarden, an open-source password management platform providing secure vaults, password generation, and cross-device syncing for individuals and businesses, with self-hosting and cloud-hosted deployment options and enterprise access controls.
Industry: Cybersecurity
Headquarters: Santa Barbara, United States
Founded: 2016
WebsiteLinkedIn