BPO Customer Care Associate
NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]Handle routine and escalated customer issues for BPO clients, applying knowledge to resolve more complex situations and referring unexpected cases to higher-level staff. Ensure accurate, timely processing of transactions to meet SLAs, identify and address nonstandard pending transaction issues, and support SOP and process transitions. Interact with customers and first-line management while preparing tactical operational plans to reach project milestones.
