Channel Sales Support Agent

Block
Paris
Workplace: RemoteFull timeEUR 63,360 - 95,040Function: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Ownership","Problem-solving","Relationship building","Initiative","Customer focus"]

Support Europe-based independent contractor sales teams as their operational backbone—serving as the main point of contact, responding to inquiries within SLA timeframes, and enabling onboarding for local sellers. Provide product knowledge, pricing details, sales collateral, and technical guidance. Coordinate with internal teams to remove sales inefficiencies, maintain sales documentation and playbooks, and process commission calculations in partnership with Finance.

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FursaFursa
Block
Block
2 days ago

Channel Sales Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support Europe-based independent contractor sales teams as their operational backbone—serving as the main point of contact, responding to inquiries within SLA timeframes, and enabling onboarding for local sellers. Provide product knowledge, pricing details, sales collateral, and technical guidance. Coordinate with internal teams to remove sales inefficiencies, maintain sales documentation and playbooks, and process commission calculations in partnership with Finance.
Location: Paris
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the main point of contact for Europe sales teams, responding to inquiries within agreed SLA timeframes.
  • •Build and maintain relationships with independent contractor sales teams and provide product knowledge, pricing info, sales collateral, and technical guidance.
  • •Coordinate with internal teams to resolve sales inefficiencies and remove blockers.
  • •Identify recurring problems and partner with management to implement lasting solutions.
  • •Maintain sales documentation, playbooks, and resource libraries; process commission calculations in coordination with Finance; keep systems and information up to date.
Travel: Low travel

Pay and Benefits

Salary: EUR 63,360 - 95,040
Perks:Remote WorkHealth InsuranceFlexible Time

Key Requirements

  • •1–2 years of experience in sales support, channel management, technical support/implementation, or customer service.
  • •Experience with CRM systems such as Salesforce or HubSpot (or similar).
  • •Proficiency with Google Workspace and AI tools.
  • •Familiarity with B2B sales processes and sales cycle management.
  • •Basic understanding of sales reporting and analytics.
Experience:1-2 years
Skills:OwnershipProblem-solvingRelationship buildingInitiativeCustomer focus
Languages:EnglishFrench
Tech Stack:SalesforceHubSpotGoogle WorkspaceAI tools

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn