Account Solution Manager

Filevine
Salt Lake City
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Relationship-building","Account management","Customer success"]

The Account Solution Manager owns the post-sale experience for a book of ~300 customers, driving product adoption, overseeing implementation and onboarding, and coordinating renewal to maximize revenue retention. You’ll diagnose issues, answer questions about functionality, collaborate with internal teams and external partners, and ensure customers achieve successful outcomes with Filevine’s product suite.

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FursaFursa
Filevine
Filevine
1 year ago

Account Solution Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

The Account Solution Manager owns the post-sale experience for a book of ~300 customers, driving product adoption, overseeing implementation and onboarding, and coordinating renewal to maximize revenue retention. You’ll diagnose issues, answer questions about functionality, collaborate with internal teams and external partners, and ensure customers achieve successful outcomes with Filevine’s product suite.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own every aspect of the post-sale experience for a book of approximately 300 customers, coordinating with implementation partners and internal teams to drive adoption and revenue retention.
  • •Answer customer questions about functionality, diagnose issues, and direct resolutions to the proper internal departments.
  • •Develop deep working relationships with customers and work with expert teams and Sales to minimize credits and churn and ensure timely invoice collection.
  • •Analyze customer usage data, develop recommendations, and train teams to maximize product usage.
  • •Manage the implementation and onboarding process with external stakeholders to ensure a robust post-onboarding experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionMaternity LeavePaternity LeaveSwagDisability

Key Requirements

  • •3-5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role.
  • •Experience managing or maintaining a book of business in a B2B context or implementations.
  • •Excellent written and verbal communication skills.
  • •Ability to be extremely responsive and proactive when interfacing with customers.
  • •Resilient and adaptable to changes in a startup environment
Experience:3-5 yearsSaaSB2BLegal tech
Skills:CommunicationProblem-solvingRelationship-buildingAccount managementCustomer success
Languages:English

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn