Technical Support Engineer

MercadoLibre
Espírito Santo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Troubleshooting","Incident analysis","Documentation","Asset management","Continuous improvement"]

Provide on-site and remote technical support for hardware, software, network, and devices used in distribution centers. Administer and maintain servers, storage, and monitoring solutions to ensure availability, performance, and operational stability. Perform network infrastructure implementations and preventive/corrective maintenance across LAN/WAN/Wi‑Fi, switches, routers, and firewalls, while managing critical end devices and mobile assets. Use AI/automation tools to optimize incident analysis, identify patterns, and generate reports.

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FursaFursa
MercadoLibre
MercadoLibre
4 days ago

Technical Support Engineer

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Last checked: 30 minutes agoStatus: Live

Job Summary

Provide on-site and remote technical support for hardware, software, network, and devices used in distribution centers. Administer and maintain servers, storage, and monitoring solutions to ensure availability, performance, and operational stability. Perform network infrastructure implementations and preventive/corrective maintenance across LAN/WAN/Wi‑Fi, switches, routers, and firewalls, while managing critical end devices and mobile assets. Use AI/automation tools to optimize incident analysis, identify patterns, and generate reports.
Location: Espírito Santo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support by diagnosing and resolving hardware, software, network, and device incidents.
  • •Administer and maintain servers, networks, storage systems, and monitoring solutions to ensure availability, performance, and stability.
  • •Conduct network infrastructure implementations, configurations, and preventive/corrective maintenance across LAN, WAN, Wi‑Fi, switches, routers, and firewalls.
  • •Administer critical end devices for logistics operations, including thermal printers, data collectors, handhelds, readers, and scanners.
  • •Apply AI and automation tools to optimize support, incident analysis, pattern identification, and reporting.

Key Requirements

  • •More than five years of experience in technical support and infrastructure administration.
  • •Experience administering Windows, ChromeOS, and macOS, including Active Directory and monitoring tools like Zabbix and Grafana.
  • •Knowledge of support and troubleshooting for end devices, peripherals, asset management, and critical operating environments.
  • •Experience in infrastructure and networking with switch, router, firewall, and Wi‑Fi administration, covering LAN, WAN, and VPN.
  • •Strong understanding of network protocols and concepts such as VLAN, STP, OSPF, BGP, QoS, and NAT, applying ITIL, SRE, and agile methodologies.
Experience:5+ years
Skills:TroubleshootingIncident analysisDocumentationAsset managementContinuous improvement
Tech Stack:WindowsChromeOSMacOSActive DirectoryZabbixGrafanaLANWANWi‑FiSwitchesRoutersFirewallsVPNVLANSTPOSPFBGPQoSNATITIL

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn