Supervisor I

Tapestry
Charleston
Workplace: OnsiteFull timeUSD 16 - 24.75Function: SalesExperience: 2+ yearsSkills: ["Communication","Customer focus","Coaching","Leadership","Organizational skills"]

Lead store performance by creating a customer-first, high-energy sales environment and coaching your team to hit sales and KPI targets. Drive client development through proactive outreach, VIP retention, and exceptional in-store and after-sales experiences. Oversee sales floor and operational routines, including cash handling, POS accuracy, inventory tasks, and compliance. Support recruitment, onboarding, and ongoing development, while advancing omni-channel initiatives like live-stream shopping.

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Tapestry
Tapestry
2 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead store performance by creating a customer-first, high-energy sales environment and coaching your team to hit sales and KPI targets. Drive client development through proactive outreach, VIP retention, and exceptional in-store and after-sales experiences. Oversee sales floor and operational routines, including cash handling, POS accuracy, inventory tasks, and compliance. Support recruitment, onboarding, and ongoing development, while advancing omni-channel initiatives like live-stream shopping.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets using metrics and best practices.
  • •Build client relationships through proactive outreach and kate spade service standards to improve repeat business and VIP retention.
  • •Coach the team on goals and performance; support recruitment, onboarding, role modeling, training, and development.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Perform omni-channel and digital initiatives, including live-stream shopping, brand-safe social engagement, and customer data capture for loyalty growth.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •2+ years of retail service experience in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Social media literacy with an understanding of platform trends and comfort with omni-channel/virtual selling tools and clienteling systems.
  • •Ability to work a flexible schedule, including nights, weekends, and peak/high-traffic retail days; lift at least 25 lbs regularly.
Experience:2+ yearsRetail
Skills:CommunicationCustomer focusCoachingLeadershipOrganizational skills
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSInventorySocial mediaOmni-channelLive-stream shoppingClienteling systems

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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