NTT

1 month ago

Account Service Senior Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and technical account management on a 24x7 basis. Manage service delivery processes including incident, problem, request, change, service level, and configuration management, coordinating resources and client communications from tactical to strategic levels. Support continuous improvement, compile and analyze service-level compliance and operational effectiveness trends, and assist with program/process development and implementation.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management with incident ownership and client account management on a 24x7 basis.
•Manage service delivery processes including incident management, problem management, request management, change management, service level management, and configuration management.
•Coordinate resources, manage disputes, and support technical resolution, including communications at tactical to strategic levels.
•Drive continuous improvement activities in support of the client.
•Compile, analyze, and report statistical data and trends for service level compliance and operational effectiveness.

Pay and Benefits

Salary: USD 74,720 - 112,080 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Coverage

Key Requirements

•6+ years experience in an Account Service role.
•Undergraduate degree or an equivalent combination of education and work experience.
•Solid understanding of ITIL processes and principles; ITIL4 certification preferred.
•Holistic understanding of service management practices.
•ServiceNow experience.

Experience:6+ years

Education:Bachelor's

Skills:Written communicationVerbal communicationContinuous improvement

Certifications:ITIL4

Tech Stack:ITILITIL4ServiceNow

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT