4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide Tier 1 and Tier 2 IT support for mission IT systems and networks in secure/unsecure environments. Deliver remote desktop support to resolve critical issues, troubleshoot Tier 2 problems, and deploy/test hardware and software for rollouts. Support VTC using Microsoft Teams, WebEx, and Skype, handle common desktop/peripheral needs (printers, UPS, COTS/GOTS apps), and document incident tickets using enterprise tools while delivering strong customer service.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support on mission IT systems and networks.
•Deliver remote desktop support to resolve critical IT-related issues.
•Troubleshoot Tier 2 technical issues and resolve connectivity/network problems.
•Deploy and test hardware and software, including Tier 2 technical deployments and rollout training resources.
•Support VTC (Microsoft Teams, WebEx, Skype) and mission IT software/hardware needs, documenting and tracking incident tickets.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years of related IT support experience, including Tier 1 and Tier 2 support on mission IT systems and networks.
•Experience providing remote desktop support to resolve critical IT issues.
•Experience troubleshooting Tier 2 technical issues and resolving IT system, connectivity, and network problems.
•Experience supporting VTC, including Microsoft Teams, WebEx, and Skype.
•Bachelor’s degree in Computer Science/Engineering (or equivalent combination of education, technical training, or work experience).

Experience:5+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingTroubleshootingTechnical communicationTeam collaboration

Tech Stack:IT systemsTechnical supportVTCMicrosoft TeamsWebExSkypeRemote desktop supportEnterprise ticketing systemPrintersUPSCOTSGOTS

Eligibility

Nationality:US National

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support on mission IT systems and networks.
•Deliver remote desktop support to resolve critical IT-related issues.
•Troubleshoot Tier 2 technical issues and resolve connectivity/network problems.
•Deploy and test hardware and software, including Tier 2 technical deployments and rollout training resources.
•Support VTC (Microsoft Teams, WebEx, Skype) and mission IT software/hardware needs, documenting and tracking incident tickets.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years of related IT support experience, including Tier 1 and Tier 2 support on mission IT systems and networks.
•Experience providing remote desktop support to resolve critical IT issues.
•Experience troubleshooting Tier 2 technical issues and resolving IT system, connectivity, and network problems.
•Experience supporting VTC, including Microsoft Teams, WebEx, and Skype.
•Bachelor’s degree in Computer Science/Engineering (or equivalent combination of education, technical training, or work experience).

Experience:5+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingTroubleshootingTechnical communicationTeam collaboration

Tech Stack:IT systemsTechnical supportVTCMicrosoft TeamsWebExSkypeRemote desktop supportEnterprise ticketing systemPrintersUPSCOTSGOTS

Eligibility

Nationality:US National

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn