Technical Customer Solutions Specialist

Kelco Industries
United States
Workplace: OnsiteFull timeUSD 23 - 27 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: high_schoolSkills: ["Customer focus","Communication","Attention to detail","Problem solving","Organization & prioritization"]

Serve as the primary technical point of contact for assigned customers, handling requests for quotations by reviewing drawings and engineering specifications. Prepare accurate, competitive quotes, enter and validate customer orders, and coordinate with Engineering, Purchasing, Production, and Logistics to confirm capabilities, lead times, and delivery dates. Monitor order status, resolve discrepancies across pricing, billing, and schedules, maintain customer/order records in company systems, and follow up on open quotations and inquiries to support customer needs and business opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kelco Industries
Kelco Industries
5 hours ago

Technical Customer Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for assigned customers, handling requests for quotations by reviewing drawings and engineering specifications. Prepare accurate, competitive quotes, enter and validate customer orders, and coordinate with Engineering, Purchasing, Production, and Logistics to confirm capabilities, lead times, and delivery dates. Monitor order status, resolve discrepancies across pricing, billing, and schedules, maintain customer/order records in company systems, and follow up on open quotations and inquiries to support customer needs and business opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned customers, handling inquiries promptly via phone and email.
  • •Review technical requests (drawings, engineering specifications, customer requirements) and prepare accurate quotations using pricing guidelines and margin expectations.
  • •Enter and verify customer orders, including part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
  • •Coordinate with Engineering, Purchasing, Production, and Logistics to confirm specifications, manufacturing capabilities, material availability, lead times, and delivery dates.
  • •Monitor open orders and proactively communicate updates, resolve discrepancies (order, pricing, billing, scheduling, delivery), and maintain customer and historical part records.

Pay and Benefits

Salary: USD 23 - 27 hourly
Perks:Health InsuranceDentalVisionDisabilityLife Insurance

Key Requirements

  • •High school diploma or equivalent is required; an associate degree in business, manufacturing, engineering technology, or a related field is preferred.
  • •2–5 years of inside sales, account support, customer service, or order management experience in a manufacturing environment is preferred.
  • •Experience reviewing customer drawings, technical specifications, or engineering documentation is preferred.
  • •Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products is strongly preferred.
  • •Experience with ERP/business systems and Microsoft Office is preferred.
Experience:2-5 yearsManufacturingIndustrial fastenersPrecision-manufactured productsOrder management
Education:High School in business, manufacturing, engineering technology, or related field
Skills:Customer focusCommunicationAttention to detailProblem solvingOrganization & prioritization
Tech Stack:ERPMicrosoft Office

Company Brief

Kelco Industries
Kelco Industries is an industrial manufacturer supplying metal components and engineered products for sectors including automotive, appliances, and industrial equipment, focusing on fabrication, machining, and assembly services.
Industry: Manufacturing
Website