Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Stakeholder management","Influencing"]

Lead QA for Monetization Integrity Ops, driving consistent, accurate content moderation outcomes at optimal cost. You’ll own the end-to-end QA strategy (audit sampling, calibration, quality scoring), define QA standards and SOPs, and use dashboards and defect analytics to spot systemic quality gaps. Manage and develop a QA team across regions, collaborate with Product/Policy/Ops/Training/WFM, and lead RCA/CAPA to continuously improve moderation quality.

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FursaFursa
TikTok
TikTok
1 month ago

Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead QA for Monetization Integrity Ops, driving consistent, accurate content moderation outcomes at optimal cost. You’ll own the end-to-end QA strategy (audit sampling, calibration, quality scoring), define QA standards and SOPs, and use dashboards and defect analytics to spot systemic quality gaps. Manage and develop a QA team across regions, collaborate with Product/Policy/Ops/Training/WFM, and lead RCA/CAPA to continuously improve moderation quality.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of QA analysts and specialists, including goal setting, 1:1s, performance reviews, and career planning.
  • •Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
  • •Define and maintain QA standards, rubrics, and SOPs aligned to policy and business requirements, ensuring consistency across markets and vendor sites.
  • •Build and maintain QA dashboards/scorecards and use defect trend analysis to identify root causes and systemic quality gaps.
  • •Partner cross-functionally (Product, Policy, Operations, Training, WFM) to drive quality improvements and lead RCA/CAPA initiatives for recurring issues.

Key Requirements

  • •Bachelor’s degree in Business, Risk, Engineering, or related field.
  • •5+ years in Risk Governance, Quality Assurance, Operations Management, or related functions, including at least 1 year in a people management or team lead role.
  • •Proven track record leading and developing QA teams in high-volume content and advertiser moderation environments.
  • •Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and QA frameworks.
  • •Proficiency in using data and dashboards to drive quality decision-making and influence stakeholders.
Experience:5+ yearsContent moderationAdvertiser moderationOperations
Education:Bachelor's
Skills:LeadershipCoachingCommunicationStakeholder managementInfluencing
Languages:Mandarin

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn