2 days ago

QA Team Lead, Monetization Integrity (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead QA for Monetization Integrity Ops, driving consistent, accurate content moderation outcomes at optimal cost. You’ll own the end-to-end QA strategy (audit sampling, calibration, quality scoring), define QA standards and SOPs, and use dashboards and defect analytics to spot systemic quality gaps. Manage and develop a QA team across regions, collaborate with Product/Policy/Ops/Training/WFM, and lead RCA/CAPA to continuously improve moderation quality.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of QA analysts and specialists, including goal setting, 1:1s, performance reviews, and career planning.
•Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
•Define and maintain QA standards, rubrics, and SOPs aligned to policy and business requirements, ensuring consistency across markets and vendor sites.
•Build and maintain QA dashboards/scorecards and use defect trend analysis to identify root causes and systemic quality gaps.
•Partner cross-functionally (Product, Policy, Operations, Training, WFM) to drive quality improvements and lead RCA/CAPA initiatives for recurring issues.

Key Requirements

•Bachelor’s degree in Business, Risk, Engineering, or related field.
•5+ years in Risk Governance, Quality Assurance, Operations Management, or related functions, including at least 1 year in a people management or team lead role.
•Proven track record leading and developing QA teams in high-volume content and advertiser moderation environments.
•Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and QA frameworks.
•Proficiency in using data and dashboards to drive quality decision-making and influence stakeholders.

Experience:5+ yearsContent moderationAdvertiser moderationOperations

Education:Bachelor's

Skills:LeadershipCoachingCommunicationStakeholder managementInfluencing

Languages:Mandarin

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

QA Team Lead, Monetization Integrity (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of QA analysts and specialists, including goal setting, 1:1s, performance reviews, and career planning.
•Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
•Define and maintain QA standards, rubrics, and SOPs aligned to policy and business requirements, ensuring consistency across markets and vendor sites.
•Build and maintain QA dashboards/scorecards and use defect trend analysis to identify root causes and systemic quality gaps.
•Partner cross-functionally (Product, Policy, Operations, Training, WFM) to drive quality improvements and lead RCA/CAPA initiatives for recurring issues.

Key Requirements

•Bachelor’s degree in Business, Risk, Engineering, or related field.
•5+ years in Risk Governance, Quality Assurance, Operations Management, or related functions, including at least 1 year in a people management or team lead role.
•Proven track record leading and developing QA teams in high-volume content and advertiser moderation environments.
•Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and QA frameworks.
•Proficiency in using data and dashboards to drive quality decision-making and influence stakeholders.

Experience:5+ yearsContent moderationAdvertiser moderationOperations

Education:Bachelor's

Skills:LeadershipCoachingCommunicationStakeholder managementInfluencing

Languages:Mandarin

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn