Customer Experience Banker-(Grand Rapids, MI)(Part-Time 30-35/hrs with Benefits)

Huntington Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, helping them achieve personal and business financial goals. You’ll provide exemplary service, resolve customer issues, and educate customers on consumer deposit products. Use disciplined outbound follow-up and referrals to retain and grow relationships, and partner with other bank areas to deepen engagements. Ensure accurate transactions while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker-(Grand Rapids, MI)(Part-Time 30-35/hrs with Benefits)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping them achieve personal and business financial goals. You’ll provide exemplary service, resolve customer issues, and educate customers on consumer deposit products. Use disciplined outbound follow-up and referrals to retain and grow relationships, and partner with other bank areas to deepen engagements. Ensure accurate transactions while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures; balance daily and process transactions accurately.

Key Requirements

  • •High school diploma or GED with a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role; or a Bachelor's degree.
  • •Experience with customer service in banking, financial services, or goal-driven retail sales (preferred: 1 year+).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
  • •Ability to provide disciplined sales follow-up and customer relationship support as part of branch banking duties.
Experience:1+ years
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn