SPOC Agent

Manage SPOC borrower inquiries related to loss mitigation, foreclosure, bankruptcy, escrow, and related customer service topics. Under moderate supervision, analyze borrower situations, provide timely live telephonic responses, welcome calls, and ensure complete servicing system documentation and accurate foreclosure hold reviews. Maintain timelines, monitor resolution status through foreclosure sale, coordinate with internal departments, and support resolution by updating records and escalating concerns as needed.