Senior Cloud Support ​​Engineer

Crusoe
Tel Aviv
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Prioritization","Teamwork"]

Senior Cloud Support Engineer in Tel Aviv providing hands-on technical support for Crusoe’s GPU-powered infrastructure, collaborating with global teams, and driving a world-class customer experience through high-quality SLAs, 24/7 support coverage, and proactive process improvements.

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FursaFursa
Crusoe
Crusoe
10 months ago

Senior Cloud Support ​​Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer in Tel Aviv providing hands-on technical support for Crusoe’s GPU-powered infrastructure, collaborating with global teams, and driving a world-class customer experience through high-quality SLAs, 24/7 support coverage, and proactive process improvements.
Location: Tel Aviv
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
  • •Be part of a 24/7 support rotation ensuring rapid response to critical issues.
  • •Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • •Manage alert triage, support maintenance windows, and run node delivery testing.
  • •Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
  • •Strong CLI skills and comfort navigating Linux environments.
  • •Experience using Git for collaboration and version management.
  • •At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
  • •Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP.
Experience:5+ yearsCloudStorageNetworkingGPU
Education:Bachelor's
Skills:CommunicationProblem-solvingPrioritizationTeamwork
Languages:EnglishHebrew
Tech Stack:KubernetesTerraformGrafanaGitLinuxAWSAzureGCPSlurmInfinibandRDMARoCESDN

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor