Senior Technical Account Manager- AEC (French and Spanish speaking)

Autodesk
Barcelona, Madrid
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Analytical thinking","Communication","Presentation delivery","Prioritization"]

Own the proactive technical support experience for medium and large enterprise AEC customers. Serve as the technical point of contact, manage escalation and service-level compliance, and use analytics to recommend improvements. Partner with customer IT/design groups to support installation, licensing, and performance of Autodesk cloud and desktop apps, delivering coaching and regular case reviews. Provide technical health governance and insights through major upgrades and ongoing engagement.

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Autodesk
Autodesk
4 days ago

Senior Technical Account Manager- AEC (French and Spanish speaking)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the proactive technical support experience for medium and large enterprise AEC customers. Serve as the technical point of contact, manage escalation and service-level compliance, and use analytics to recommend improvements. Partner with customer IT/design groups to support installation, licensing, and performance of Autodesk cloud and desktop apps, delivering coaching and regular case reviews. Provide technical health governance and insights through major upgrades and ongoing engagement.
Location: Barcelona, Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Establish and maintain customer relationships as the technical point of contact, aligning with the Customer Success Manager and Technical Adoption Specialist to execute customer success plans.
  • •Handle and escalate critical issues, and monitor service level compliance.
  • •Provide enterprise technical assistance and recommendations using data analytics, taking a problem management approach to identify improvement opportunities.
  • •Partner with customer IT and design groups to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications.
  • •Deliver coaching sessions, conduct proactive support case reviews and software performance assessments, and provide technical health governance including for major upgrades.

Key Requirements

  • •Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering.
  • •5+ years using or supporting Autodesk AECO products (especially Autodesk Revit) and Autodesk cloud services (especially Autodesk Construction Cloud/Forma) for large enterprise clients in a professional services role.
  • •Strong analytical skills, including experience troubleshooting in enterprise environments.
  • •Expert knowledge of workflows and data exchange.
  • •Fluency in French, Spanish and English required.
Experience:5+ yearsAECOEnterpriseProfessional services
Education:Bachelor's
Skills:Relationship buildingAnalytical thinkingCommunicationPresentation deliveryPrioritization
Languages:FrenchSpanishEnglish
Tech Stack:Autodesk RevitAutodesk Construction CloudAutodesk FormaAutodesk NavisworksAutodesk AutoCADAutodesk cloud applicationsAutodesk desktop applications

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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