Motorola Solutions

1 week ago

NOC Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide Tier 2 technical support in Motorola Solutions’ Managed Services Network Operations Center (MS-NOC), monitoring alerts and ensuring swift resolution or escalation of network incidents. Serve as a technical escalation point for NOC staff and field engineers, maintain 24/7 service operations across shifts, document major incidents, and assist with incident recovery through to return-to-normal. Support customers through technical user support and compliance with NOC standards.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Operate and maintain main systems and subsystems in the MS-NOC environment.
•Act as a technical escalation point for NOC staff and field engineers needing technical assistance.
•Log, resolve, and escalate network incidents to meet service level agreements, including taking technical ownership of major incidents.
•Document and record incident resolution steps in a knowledge database for future reference.
•Provide technical user support and customer service from the NOC, including tier 1 coverage when call volumes are high.

Key Requirements

•5+ years of customer or technical support experience.
•Prior Network Operations Center experience.
•Ability to troubleshoot infrastructure and handle network incidents.
•Experience administering and maintaining networks (LAN, WAN), including routers, switches, servers, workstations, and applications.
•Advanced English (reading, writing, speaking).

Experience:5+ yearsNetwork operationsNOC

Skills:Customer serviceTroubleshootingTechnical escalationDocumentationMinimal supervision

Languages:English

Tech Stack:Microsoft Active DirectoryMicrosoft Windows Server 2003Microsoft Windows Server 2008Microsoft Windows ServerLANWANRoutersSwitchesServersWorkstationsHPJuniperMotorola Astro 25MotoTRBO

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 week ago

NOC Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Operate and maintain main systems and subsystems in the MS-NOC environment.
•Act as a technical escalation point for NOC staff and field engineers needing technical assistance.
•Log, resolve, and escalate network incidents to meet service level agreements, including taking technical ownership of major incidents.
•Document and record incident resolution steps in a knowledge database for future reference.
•Provide technical user support and customer service from the NOC, including tier 1 coverage when call volumes are high.

Key Requirements

•5+ years of customer or technical support experience.
•Prior Network Operations Center experience.
•Ability to troubleshoot infrastructure and handle network incidents.
•Experience administering and maintaining networks (LAN, WAN), including routers, switches, servers, workstations, and applications.
•Advanced English (reading, writing, speaking).

Experience:5+ yearsNetwork operationsNOC

Skills:Customer serviceTroubleshootingTechnical escalationDocumentationMinimal supervision

Languages:English

Tech Stack:Microsoft Active DirectoryMicrosoft Windows Server 2003Microsoft Windows Server 2008Microsoft Windows ServerLANWANRoutersSwitchesServersWorkstationsHPJuniperMotorola Astro 25MotoTRBO

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn