NOC Support Analyst

Motorola Solutions
São Paulo
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Customer service","Troubleshooting","Technical escalation","Documentation","Minimal supervision"]

Provide Tier 2 technical support in Motorola Solutions’ Managed Services Network Operations Center (MS-NOC), monitoring alerts and ensuring swift resolution or escalation of network incidents. Serve as a technical escalation point for NOC staff and field engineers, maintain 24/7 service operations across shifts, document major incidents, and assist with incident recovery through to return-to-normal. Support customers through technical user support and compliance with NOC standards.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

NOC Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live

Job Summary

Provide Tier 2 technical support in Motorola Solutions’ Managed Services Network Operations Center (MS-NOC), monitoring alerts and ensuring swift resolution or escalation of network incidents. Serve as a technical escalation point for NOC staff and field engineers, maintain 24/7 service operations across shifts, document major incidents, and assist with incident recovery through to return-to-normal. Support customers through technical user support and compliance with NOC standards.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Operate and maintain main systems and subsystems in the MS-NOC environment.
  • •Act as a technical escalation point for NOC staff and field engineers needing technical assistance.
  • •Log, resolve, and escalate network incidents to meet service level agreements, including taking technical ownership of major incidents.
  • •Document and record incident resolution steps in a knowledge database for future reference.
  • •Provide technical user support and customer service from the NOC, including tier 1 coverage when call volumes are high.

Key Requirements

  • •5+ years of customer or technical support experience.
  • •Prior Network Operations Center experience.
  • •Ability to troubleshoot infrastructure and handle network incidents.
  • •Experience administering and maintaining networks (LAN, WAN), including routers, switches, servers, workstations, and applications.
  • •Advanced English (reading, writing, speaking).
Experience:5+ yearsNetwork operationsNOC
Skills:Customer serviceTroubleshootingTechnical escalationDocumentationMinimal supervision
Languages:English
Tech Stack:Microsoft Active DirectoryMicrosoft Windows Server 2003Microsoft Windows Server 2008Microsoft Windows ServerLANWANRoutersSwitchesServersWorkstationsHPJuniperMotorola Astro 25MotoTRBO

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn