Extreme Networks

1 month ago

Sr. Technical Support Engineer (JTAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide Tier 2/3 technical support for JTAC customers and partners, troubleshooting complex networking issues across data centers, service providers, and wireless product issues. You’ll manage high ticket volume, document escalations, and collaborate with Software/Hardware teams, while mentoring others. This role resides in Tokyo, with a hybrid in-office schedule for a global customer base.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide Tier 2/3 technical expertise to resolve service provider, data center, and wireless product issues.
•Analyze problems and identify solutions using databases of existing issues, debugging tools, and lab simulations.
•Document escalations and handoffs clearly to ensure efficient resolution across teams.
•Coordinate with Software and/or Hardware Engineering to see problems through to resolution.
•Mentor and train other team members to build internal expertise.

Key Requirements

•Excellent troubleshooting skills with strong problem-solving abilities in a technical environment.
•Business and conversational level English and Japanese ability.
•Experience with networking protocols and customer support in a technical role.
•Ability to manage high work volume with time-bound constraints and document cases clearly.
•Willingness to develop subject matter expertise and mentor others.

Experience:NetworkingTelecommunications

Skills:TroubleshootingCommunicationTeamworkCustomer focusMultitasking

Languages:EnglishJapanese

Tech Stack:OpenStackKubernetes

Company Brief

Extreme Networks

Provides wired and wireless network infrastructure, cloud-driven network management, and analytics for enterprises and service providers, delivering switching, routing, security, and access solutions.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1996

Glassdoor: 3.6

Website LinkedIn

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Extreme Networks

1 month ago

Sr. Technical Support Engineer (JTAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide Tier 2/3 technical expertise to resolve service provider, data center, and wireless product issues.
•Analyze problems and identify solutions using databases of existing issues, debugging tools, and lab simulations.
•Document escalations and handoffs clearly to ensure efficient resolution across teams.
•Coordinate with Software and/or Hardware Engineering to see problems through to resolution.
•Mentor and train other team members to build internal expertise.

Key Requirements

•Excellent troubleshooting skills with strong problem-solving abilities in a technical environment.
•Business and conversational level English and Japanese ability.
•Experience with networking protocols and customer support in a technical role.
•Ability to manage high work volume with time-bound constraints and document cases clearly.
•Willingness to develop subject matter expertise and mentor others.

Experience:NetworkingTelecommunications

Skills:TroubleshootingCommunicationTeamworkCustomer focusMultitasking

Languages:EnglishJapanese

Tech Stack:OpenStackKubernetes

Company Brief

Extreme Networks

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1996

Glassdoor: 3.6

Website LinkedIn