Customer Experience Customer Success Specialist - CAI

Cisco
Japan
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 7-10 yearsEducation: bachelorsSkills: ["Collaboration","Strategic advisory","Problem-solving","Communication"]

Serve as a strategic advisor and technical expert to lead targeted engagements that accelerate customer product adoption and measurable business value. Own the full adoption journey—from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and driving feedback that informs Cisco’s product roadmap. Provide guidance on adoption risks, document plans and multi-functional communications, and incorporate Cisco validated designs to ensure long-term utilization across Networking, Security, and Cloud & AI Infrastructure.

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FursaFursa
Cisco
Cisco
2 months ago

Customer Experience Customer Success Specialist - CAI

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and technical expert to lead targeted engagements that accelerate customer product adoption and measurable business value. Own the full adoption journey—from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and driving feedback that informs Cisco’s product roadmap. Provide guidance on adoption risks, document plans and multi-functional communications, and incorporate Cisco validated designs to ensure long-term utilization across Networking, Security, and Cloud & AI Infrastructure.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead the full adoption journey, including baselining customer environments and building onboarding roadmaps.
  • •Facilitate high-impact workshops (Expert-Insight-Series sessions and Accelerators) tailored to customer needs and providing feedback to CX Product Management.
  • •Accelerate value realization using validated adoption frameworks and comprehensive onboarding journeys.
  • •Identify and mitigate adoption risks (e.g., low usage or integration barriers), handling expectations and resolving issues promptly.
  • •Document adoption plans and site matrices, guide strategic/tactical decisions, and incorporate Cisco validated designs for long-term utilization.

Key Requirements

  • •Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, and NDI.
  • •Expert understanding of public cloud providers (AWS, Azure, GCP) and virtualization technologies.
  • •Proficiency using APIs and programmability to integrate Cisco solutions into customer ecosystems.
  • •7–10+ years in technical consulting or CAI-focused customer-facing roles.
  • •Bachelor’s degree in Engineering or Computer Science (Master’s preferred).
Experience:7-10 yearsTechnical consultingCustomer-facing rolesNetworkingSecurityCloudAI infrastructure
Education:Bachelor's in Engineering or Computer Science
Skills:CollaborationStrategic advisoryProblem-solvingCommunication
Certifications:CCIECisco Certified Success SpecialistCISMCISSP
Tech Stack:ACIHyperFlexUCSNexusMDSIntersightNutanixNDFCNDIAWSAzureGCPVirtualizationAPIsProgrammability

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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