Dealer Success Manager

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Process improvement","Interpersonal skills","Communication","Influencing","Analytical skills","Attention to detail","Adaptability","Training enablement","Buy-in building"]

Drive dealer adoption and retention of the Navigator Platform by partnering with POD teams and aligning on market strategies. Own the customer adoption and retention lifecycle, including process improvements, sales enablement, and troubleshooting for Navigator Platform. Provide subject-matter guidance to dealer stakeholders, lead training and ROI conversations, and travel to dealerships frequently (up to 50%) to execute enablement and strengthen relationships.

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FursaFursa
Discover Financial
Discover Financial
1 day ago

Dealer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Drive dealer adoption and retention of the Navigator Platform by partnering with POD teams and aligning on market strategies. Own the customer adoption and retention lifecycle, including process improvements, sales enablement, and troubleshooting for Navigator Platform. Provide subject-matter guidance to dealer stakeholders, lead training and ROI conversations, and travel to dealerships frequently (up to 50%) to execute enablement and strengthen relationships.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Collaborate with ASM and POD teams to develop and execute market strategies and unified sales goals.
  • •Support POD sales efforts for Navigator Platform and own the customer adoption and retention lifecycle.
  • •Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
  • •Provide subject matter expertise on processes and Navigator Platform and troubleshoot product/process issues.
  • •Conduct frequent in-market visits to dealerships to foster relationships and execute customer enablement.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High School diploma, GED or equivalent certification.
  • •At least 1 year of experience in Process Management.
  • •At least 1 year of experience in Relationship management.
  • •Bachelors Degree.
  • •2+ years of experience in Process Management and 2+ years of experience in Relationship management.
Experience:1+ years
Education:High School
Skills:Process improvementInterpersonal skillsCommunicationInfluencingAnalytical skillsAttention to detailAdaptabilityTraining enablementBuy-in building
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn