Network Engineer I - IN

Rackspace
India
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Prioritization","Detail-oriented documentation","Problem-solving","Communication","Ability to work under pressure"]

Own and troubleshoot complex networking issues for Rackspace’s infrastructure, ensuring uptime across the network from top-of-rack to the edge. Monitor systems using network tooling, detect and respond to events, and mitigate incidents including DDoS attacks. Provide support through tickets and phone calls, document planned/unplanned changes, and participate in root cause analysis while escalating to incident management and vendors as needed.

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FursaFursa
Rackspace
Rackspace
1 day ago

Network Engineer I - IN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and troubleshoot complex networking issues for Rackspace’s infrastructure, ensuring uptime across the network from top-of-rack to the edge. Monitor systems using network tooling, detect and respond to events, and mitigate incidents including DDoS attacks. Provide support through tickets and phone calls, document planned/unplanned changes, and participate in root cause analysis while escalating to incident management and vendors as needed.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer support via the ticketing system and phone.
  • •Use monitoring tools to detect events in a timely manner.
  • •Mitigate DDoS attacks to protect customer and shared infrastructure.
  • •Troubleshoot and resolve network events, creating event documentation and performing planned/unplanned maintenance.
  • •Take ownership of level-appropriate customer requests, escalate as needed to incident management/engineers/vendors, and participate in root cause analysis.

Key Requirements

  • •Minimum 18 months of recent networking experience in a command-line oriented environment.
  • •CCNA-level aptitude.
  • •Minimum 12 months of experience in a customer service role.
  • •Excellent written and verbal communication skills.
  • •Schedule flexibility to work weekends and holidays as required by the business.
Skills:PrioritizationDetail-oriented documentationProblem-solvingCommunicationAbility to work under pressure
Certifications:CCNA
Tech Stack:Cisco 2900Cisco 3500Cisco 3700Cisco 4900Cisco 6500Cisco ASR1kCisco ASR9kCisco Nexus 3kCisco Nexus 6kCisco Nexus 7kArista 7000STPHSRPVLANsCDPPort-channelsOSPFBGPMPLSDWDM

Company Brief

Rackspace
Provides managed cloud services, multi-cloud solutions, and managed hosting across public and private cloud platforms, helping enterprises design, operate, and optimize cloud infrastructure and applications.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Antonio, United States
Founded: 1998
WebsiteLinkedIn