Team Lead Template

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Analytical thinking"]

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, consumer branding, and the ongoing success of the operation. Coach and develop Customer Advocates through hiring, training, performance check-ins, goal setting, and recognition. Monitor and present reporting to upper management, handle complex customer-facing issues, and drive continuous improvements that strengthen both customer and team experience.

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FursaFursa
Carvana
Carvana
2 days ago

Team Lead Template

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, consumer branding, and the ongoing success of the operation. Coach and develop Customer Advocates through hiring, training, performance check-ins, goal setting, and recognition. Monitor and present reporting to upper management, handle complex customer-facing issues, and drive continuous improvements that strengthen both customer and team experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and overall market success
  • •Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success
  • •Continuously develop the team with feedback, performance check-ins, and goal setting
  • •Generate and monitor regular reports and present them to upper management
  • •Act as the go-to expert for the team by jumping in operationally and resolving complex customer-facing issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanPet BenefitsWellness Stipend

Key Requirements

  • •5+ years in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history developing and coaching employees
  • •Experience with strategic planning and process improvement to exceed goals
  • •Ability to diagnose and solve problems while maintaining a strong customer experience
Experience:Customer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingAnalytical thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn