Ticketing Agent - Lahore (Lahore, PK)

Air Arabia
Lahore
Full timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Negotiation","Interpersonal skills"]

Promote Fly Jinnah ticketing sales and deliver day-to-day customer service for the sales shop. Handle customer inquiries and complaints via visits, calls, and emails, process reservations and travel booking modifications, issue tickets, and finalize arrangements through the system. Apply cross-selling techniques, stay current on products and systems, coordinate check-in procedures with relevant teams, notify customers of flight changes, and monitor visa applications and cancellations. Maintain shop and company materials to support the corporate image.

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FursaFursa
Air Arabia
Air Arabia
14 hours ago

Ticketing Agent - Lahore (Lahore, PK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Promote Fly Jinnah ticketing sales and deliver day-to-day customer service for the sales shop. Handle customer inquiries and complaints via visits, calls, and emails, process reservations and travel booking modifications, issue tickets, and finalize arrangements through the system. Apply cross-selling techniques, stay current on products and systems, coordinate check-in procedures with relevant teams, notify customers of flight changes, and monitor visa applications and cancellations. Maintain shop and company materials to support the corporate image.
Location: Lahore
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Promote Fly Jinnah sales and customer activities (tickets, packages, holidays, visas, insurance, car rental) to achieve targets.
  • •Process reservations and travel bookings for walk-in/calling customers and agents, including modifications and ticket issuance through the system.
  • •Implement cross-selling techniques to promote products and services and meet individual sales targets.
  • •Respond to customer inquiries and handle/direct complaints promptly and effectively to ensure customer satisfaction.
  • •Coordinate check-in procedures and formalities with airport and visa check teams; notify customers of flight delays/cancellations and process/monitor visa applications and cancellations.

Key Requirements

  • •Bachelor degree in Tourism/Management or equivalent.
  • •Additional qualification in Aviation/IATA/Tourism is a plus.
  • •Proficient in Microsoft Office: Word, Excel, PowerPoint.
  • •Good English communication skills.
  • •1-2 years of experience in a customer service industry, preferably Travel/Airline or tourism; fresh graduates may be considered if competent.
Experience:1-2 yearsTravelAirlineTourismCustomer service
Education:Bachelor's in Tourism/Management
Skills:Customer serviceCommunicationProblem-solvingNegotiationInterpersonal skills
Languages:English
Tech Stack:Microsoft OfficeWordExcelPower Point

Company Brief

Air Arabia
Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sharjah, United Arab Emirates
Founded: 2003
WebsiteLinkedIn