Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Skills: ["Self-motivated","Customer-focused","Attention to detail","Safety-minded"]

Deliver vehicles to customers’ doors using custom car haulers, including loading/unloading and inspecting vehicles to ensure safe driving. Complete customer paperwork and add detailed notes to the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy. You’ll also support onboarding requirements such as obtaining local notary status and meeting state license requirements within set timeframes.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, including loading/unloading and inspecting vehicles to ensure safe driving. Complete customer paperwork and add detailed notes to the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy. You’ll also support onboarding requirements such as obtaining local notary status and meeting state license requirements within set timeframes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers (with training provided)
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure the vehicle maintains safe-to-drive condition
  • •Complete customer paperwork and enter thorough notes in the customer tracking system
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health Insurance401kDentalVisionPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience
  • •Ability to perform physically demanding tasks like detailing vehicles and loading/unloading haulers in indoor/outdoor conditions
  • •Must read, write, speak, and understand English
  • •Ability to drive frequently and maintain excellent visual acuity and manual dexterity; must have a valid driver’s license and be at least 21
  • •Ability to complete required onboarding steps, including obtaining a notary within 90 days and meeting state-specific license/requirement timelines
Skills:Self-motivatedCustomer-focusedAttention to detailSafety-minded
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseSalesperson licenseDOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn