Wiz

1 day ago

Solutions Support Engineer, Weekend 2nd shift, US-APAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide technical customer support for the Wiz platform as part of a global team. Troubleshoot customer issues using debugging, networking, and system administration skills, and update documentation. Identify cases for escalation, coordinate incident management requests with product or engineering, and scale support through automation and coding/scripting. Participate in on-call coverage for after-hours, holidays, and weekends, working the 2nd shift schedule (Friday–Tuesday, 7pm–4am ET).

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver outstanding technical customer support experience within the Wiz product.
•Own, troubleshoot, and resolve customer technical issues using collaboration and troubleshooting best practices.
•Identify cases that require escalation technically or strategically.
•Create, maintain, and coordinate incident management requests to product or engineering.
•Design and implement scalable support automation solutions; participate in after-hours/holiday/weekend on-call coverage (2nd shift schedule).

Pay and Benefits

Salary: USD 108,000 - 148,500 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
•2+ years of hands-on, technical experience in customer support, technical support, system administration, or a related customer-facing role.
•1+ year experience with cloud technologies (Azure, AWS, GCP).
•Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
•Proficiency with command-line tools and Linux operating system environments.

Experience:2+ yearsCybersecurityCloudAI

Education:Bachelor's

Skills:Organizational skillsProject managementFast learningCuriosity

Languages:English

Tech Stack:AzureAWSGCPJavaPythonShellJavaScriptJSONLinuxKubernetesREST APIsGraphQLHTTPHTMLDNSTCP/IPRoutingVPNsVLANsPeering

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Wiz