Executive Response Specialist - Mortgage Servicing

U.S. Bancorp
Fargo
Workplace: HybridFull timeUSD 24.18 - 32.21Function: Banking, Lending & CreditExperience: 3-5 yearsEducation: high_schoolSkills: ["Written communication","Verbal communication","Interpersonal skills","Customer service","De-escalation"]

Investigate and respond to escalations for U.S. Bank mortgage and related financial products, handling concerns from regulatory agencies, leadership, and social channels. Build proficiency across product areas and partner with subject matter experts to deliver accurate, timely, and customer-focused resolutions. De-escalate complex issues, contact customers, prepare written communications, and identify broader trends to support regulatory compliance and process improvements.

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U.S. Bancorp
U.S. Bancorp
1 day ago

Executive Response Specialist - Mortgage Servicing

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Last checked: 5 hours agoStatus: Live

Job Summary

Investigate and respond to escalations for U.S. Bank mortgage and related financial products, handling concerns from regulatory agencies, leadership, and social channels. Build proficiency across product areas and partner with subject matter experts to deliver accurate, timely, and customer-focused resolutions. De-escalate complex issues, contact customers, prepare written communications, and identify broader trends to support regulatory compliance and process improvements.
Location: Fargo
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Research, investigate, and respond to escalations for U.S. Bank mortgage and related products
  • •Use established resources and business-line partnerships to deliver accurate, timely, customer-focused responses
  • •Contact customers and de-escalate complex concerns
  • •Prepare written communications notifying customers of complaint resolutions
  • •Identify broader issues and trends to support regulatory compliance and recommend operational enhancements

Pay and Benefits

Salary: USD 24.18 - 32.21
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or equivalent
  • •Three to five years of related experience
  • •Minimum 18 months of customer service experience
  • •Basic knowledge of assigned products, terms, and benefits, plus applicable policies and laws
  • •Strong written, verbal, and interpersonal communication skills
Experience:3-5 yearsMortgage servicingConsumer lendingWealth managementBanking
Education:High School
Skills:Written communicationVerbal communicationInterpersonal skillsCustomer serviceDe-escalation
Tech Stack:Word processingSpreadsheet softwarePC skills

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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