Payment Experience Associate I (Korean speaking)

Flywire
Singapore
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Empathy","Resilience","Curiosity","Problem-solving","Active listening"]

Serve as the first point of contact for payers, guiding customers through Flywire’s payment process with empathy and speed. Triage and resolve complex payment inquiries across phone, chat, email, and other channels, while liaising with internal teams and escalating where needed. Proactively follow up on unresolved requests, collect feedback on payment issues and payer trends, and stay current on product updates to provide accurate guidance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Flywire
Flywire
17 hours ago

Payment Experience Associate I (Korean speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the first point of contact for payers, guiding customers through Flywire’s payment process with empathy and speed. Triage and resolve complex payment inquiries across phone, chat, email, and other channels, while liaising with internal teams and escalating where needed. Proactively follow up on unresolved requests, collect feedback on payment issues and payer trends, and stay current on product updates to provide accurate guidance.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Develop a thorough understanding of products, services, and policies to provide accurate, efficient, and personalized solutions.
  • •Handle customer questions and concerns across phone, chat, email, and other contact channels with speed, professionalism, and empathy.
  • •Solve complex payment problems using software tools and collaborate closely with team members and other departments.
  • •Conduct proactive payer outreach and follow up daily on previously unresolved requests to drive resolutions.
  • •Collect feedback on payment issues and payer trends, stay updated on product/policy changes, and escalate insights to senior members.

Pay and Benefits

Perks:EquityRemote Work

Key Requirements

  • •Business proficiency in English and Korean to support Korean and English-speaking markets.
  • •2 years of experience in customer support, with a background in banking or payments as a plus.
  • •Strong written and verbal communication skills across phone, chat, and email, including accurate documentation and follow-up.
  • •Experience communicating with a global customer base and using empathetic, culturally aware communication.
  • •Familiarity with standard operating procedures and basic troubleshooting to resolve frontline inquiries across channels.
Skills:EmpathyResilienceCuriosityProblem-solvingActive listening
Languages:EnglishKorean
Tech Stack:ZendeskGoogle WorkspaceLookerWeChatWhatsApp

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor