IT Operations Support Lead (Relocation to Singapore)

Airwallex
Melbourne, Sydney, Singapore
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Documentation","Troubleshooting","Multitasking","Empathetic employee support"]

Serve as the senior onsite IT contact for Airwallex’s Singapore offices, owning local IT operations reliability and delivering frontline support. Escalate and provide regional technical support across Southeast Asia, troubleshooting macOS, Windows, hardware, and major SaaS tools. Lead onboarding/offboarding, AV and event support, vendor and logistics coordination, and high-quality documentation, while mentoring junior IT team members.

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Airwallex
Airwallex
2 days ago

IT Operations Support Lead (Relocation to Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the senior onsite IT contact for Airwallex’s Singapore offices, owning local IT operations reliability and delivering frontline support. Escalate and provide regional technical support across Southeast Asia, troubleshooting macOS, Windows, hardware, and major SaaS tools. Lead onboarding/offboarding, AV and event support, vendor and logistics coordination, and high-quality documentation, while mentoring junior IT team members.
Location: Melbourne, Sydney, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Own IT operations reliability as the senior onsite IT contact for the Singapore office.
  • •Provide escalated regional support to SEA sites (Malaysia, Vietnam, Indonesia) and ensure issues are addressed.
  • •Deliver onsite and remote technical support for employees and contractors, including strong support for macOS, Windows, and major SaaS applications.
  • •Handle hardware troubleshooting and provide AV support for meeting rooms and events to keep office technology operational.
  • •Run new hire onboarding/offboarding, manage vendors and logistics, and write clear English documentation and guides.

Key Requirements

  • •Strong written and verbal communication skills in English to support employees effectively.
  • •Experience running a site or acting as the primary IT site lead/owner for a regional or remote office.
  • •Strong technical troubleshooting skills for hardware and software across Windows and Apple/macOS environments.
  • •Experience with basic administration of Google Workspace, Okta, Confluence, Jira, and Zoom.
  • •Intermediate networking troubleshooting, including common issues with wifi, DNS, and office networks.
Experience:FintechPaymentsSaaSHigh growth multinational tech companies
Skills:CommunicationDocumentationTroubleshootingMultitaskingEmpathetic employee support
Languages:English
Tech Stack:MacOSWindowsGoogle WorkspaceOktaConfluenceJiraZoomSaaSDNSWiFiAVOffice networks

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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