Remote Customer Support Representative / Live Chat Agent

Join a remote customer support team as the first point of contact for listeners via live chat and digital channels. You’ll respond promptly to inquiries, provide accurate information about products and content, troubleshoot streaming, mobile, and website issues, and manage multiple conversations while maintaining high customer satisfaction. Document interactions in a CRM, escalate complex cases, and collect customer feedback to help improve the user experience across radio stations, podcasts, and digital platforms.