Senior Coordinator, SMB Growth

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2-3 yearsSkills: ["Communication","Sales","Relationship building","Problem-solving","Teamwork"]

The Senior Coordinator, SMB Growth manages a portfolio of partner accounts in a 100% telesales role. You will drive revenue growth, handle outbound calls, provide operational support, monitor performance metrics, ensure compliance with standards, and apply a consultative sales approach to build strong relationships with stakeholders across the Foodpanda/Delivery Hero ecosystem.

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Delivery Hero
Delivery Hero
5 months ago

Senior Coordinator, SMB Growth

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Last checked: 3 hours agoStatus: Live

Job Summary

The Senior Coordinator, SMB Growth manages a portfolio of partner accounts in a 100% telesales role. You will drive revenue growth, handle outbound calls, provide operational support, monitor performance metrics, ensure compliance with standards, and apply a consultative sales approach to build strong relationships with stakeholders across the Foodpanda/Delivery Hero ecosystem.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Sell on the phone to manage and grow the revenue of each account.
  • •Provide operational support when needed and monitor performance metrics to ensure compliance with standards.

Key Requirements

  • •2 to 3 years experience within a client management role.
  • •Must be comfortable making outbound calls via digital communication tools for extended periods.
  • •Excellent English communication; ability to read/write in Mandarin is a plus.
  • •Be data-sensitive and sales-minded.
  • •Familiar with Google applications; Salesforce experience is a plus.
Experience:2-3 yearsFood deliverySaaS
Skills:CommunicationSalesRelationship buildingProblem-solvingTeamwork
Languages:EnglishMandarin
Tech Stack:SalesforceGoogle WorkspaceCRM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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