Sales & Service Manager - Chicago, IL

Alo Yoga
Chicago
Workplace: OnsiteFull timeUSD 60,000 - 76,000 annuallyFunction: SalesExperience: 5+ yearsSkills: ["Leadership","Communication","Mentorship","Customer service","Problem-solving"]

Lead the store’s Sales & Service strategy to deliver exceptional guest experiences, drive sales targets, and elevate team performance. Manage floor and back-of-house operations, coach staff, and collaborate with the General Manager to close opportunities and optimize processes in a fast-paced retail environment.

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Alo Yoga
Alo Yoga
4 months ago

Sales & Service Manager - Chicago, IL

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the store’s Sales & Service strategy to deliver exceptional guest experiences, drive sales targets, and elevate team performance. Manage floor and back-of-house operations, coach staff, and collaborate with the General Manager to close opportunities and optimize processes in a fast-paced retail environment.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • •Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing guest connection and product education and coaching
  • •Continue to build the client relationship daily with our customers
  • •Ensure effective sales floor coverage through development of workforce solutions and leading selling initiatives
  • •Represent the business in meetings and on conference calls, in partnership with General Manager; review budget, metrics, and planning processes

Pay and Benefits

Salary: USD 60,000 - 76,000 annually
Perks:Employee DiscountWellness Stipend401kStore IncentivesClothing AllowanceYoga ClassesHealth Insurance

Key Requirements

  • •5+ years retail or related industry leadership experience
  • •Strong track record in achieving sales targets and driving guest experience
  • •Excellent interpersonal and communication skills, with ability to coach and develop talent
  • •Proficiency with MS Office (Word, Excel, Outlook) and data-driven decision making
  • •Ability to manage scheduling, budget, and store operations in a fast-paced environment
Experience:5+ yearsRetailLeadershipCustomer experience
Skills:LeadershipCommunicationMentorshipCustomer serviceProblem-solving
Languages:English
Tech Stack:MS OfficeExcelOutlookWord

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn