Operations Director (Remote - US Base)

Sutherland
United States
Workplace: RemoteFull timeFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Strategic planning","Communication","Data-driven decision-making"]

Lead large-scale operations for an educational technology program, driving seamless execution and strategic alignment across Business Process Outsourcing (BPO) and client initiatives. Manage daily operations and long-term projects, including hiring, training, and performance goals for department staff and frontline managers. Partner with executive leadership on budgeting and organizational growth, collaborate cross-functionally to improve scholarship processing and family outreach, and ensure compliance through reporting and state law adherence.

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FursaFursa
Sutherland
Sutherland
2 days ago

Operations Director (Remote - US Base)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead large-scale operations for an educational technology program, driving seamless execution and strategic alignment across Business Process Outsourcing (BPO) and client initiatives. Manage daily operations and long-term projects, including hiring, training, and performance goals for department staff and frontline managers. Partner with executive leadership on budgeting and organizational growth, collaborate cross-functionally to improve scholarship processing and family outreach, and ensure compliance through reporting and state law adherence.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Lead large-scale BPO and client programs to ensure seamless execution and strategic alignment.
  • •Manage daily operations and long-term projects for the assigned unit, including setting performance goals.
  • •Hire, train, and supervise department staff, managers, and coordinators.
  • •Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.
  • •Ensure compliance and reporting by following state laws, contractual obligations, and internal policies for program or financial operations.

Key Requirements

  • •Bachelor’s degree in a relevant field.
  • •10+ years of progressive service delivery or BPO leadership experience in senior management roles overseeing large-scale programs (150+ headcount) across multiple geographies or director-level experience.
  • •Prior background in the educational technology (EdTech) sector is highly preferred.
  • •Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
  • •Strong financial acumen, including building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies.
Experience:10+ yearsBusiness process outsourcing (BPO)Edtech
Education:Bachelor's
Skills:LeadershipMentoringStrategic planningCommunicationData-driven decision-making
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor