Customer Support Associate- Waco, TX

Atmos Energy
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Verbal communication","Written communication","Customer service","Attention to detail"]

Respond to current and prospective customers by phone (and other channels as needed) with basic service connection/disconnection support, billing questions, and payment arrangement requests. Process and route customer transactions according to authority levels, resolve issues using company policies, and correct account errors via the online Customer Information System. Investigate account discrepancies, verify identity and addresses, and handle calls related to natural gas and other emergency situations with standardized caution.

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Atmos Energy
Atmos Energy
10 hours ago

Customer Support Associate- Waco, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Respond to current and prospective customers by phone (and other channels as needed) with basic service connection/disconnection support, billing questions, and payment arrangement requests. Process and route customer transactions according to authority levels, resolve issues using company policies, and correct account errors via the online Customer Information System. Investigate account discrepancies, verify identity and addresses, and handle calls related to natural gas and other emergency situations with standardized caution.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customers regarding basic service connections, disconnections, billing questions, and payment arrangements via phone and possibly other communication.
  • •Receive and process basic transactions and requests within designated authority; forward other issues to the appropriate level.
  • •Address customer issues using company policies and procedures.
  • •Correct errors on customer accounts using the online Customer Information System and communicate corrected information professionally and timely.
  • •Research potential discrepancies on customer accounts, verify customer identity and addresses, and handle calls related to natural gas and other emergency situations with caution.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVisionRetirement SavingsPaid Training

Key Requirements

  • •High school diploma or GED and successful completion of the Customer Service Assessment demonstrating communication and customer service skills.
  • •Excellent verbal and written communication skills.
  • •Ability to perform basic math (addition, subtraction, multiplication, division).
  • •Intermediate computer skills for data entry and reference/retrieval tasks.
  • •Previous experience with a Customer Information System is a plus.
Education:High School
Skills:Verbal communicationWritten communicationCustomer serviceAttention to detail
Languages:SpanishEnglish
Tech Stack:Customer Information SystemLinked-In Learning

Company Brief

Atmos Energy
Atmos Energy is a regulated natural gas utility that distributes and transports natural gas to millions of customers across multiple U.S. states. It operates pipeline, storage, and distribution infrastructure focused on safe and reliable energy delivery.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1906
Glassdoor
Glassdoor: 3.7
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