Seller Systems Team Lead

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Coaching","Analytical thinking","Problem-solving","Prioritization"]

Lead a team of Seller Systems Operations Associates in a player-coach capacity, driving day-to-day operational performance across quality, productivity, and service-level goals. Set priorities and coaching plans, manage scheduling and capacity, and act as the escalation point for complex user and operational issues. Partner with global operations specialists and business process owners to improve internal workflows using operational data, reduce manual effort, and enhance user experience, while supporting hiring and onboarding.

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Stripe
Stripe
2 days ago

Seller Systems Team Lead

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of Seller Systems Operations Associates in a player-coach capacity, driving day-to-day operational performance across quality, productivity, and service-level goals. Set priorities and coaching plans, manage scheduling and capacity, and act as the escalation point for complex user and operational issues. Partner with global operations specialists and business process owners to improve internal workflows using operational data, reduce manual effort, and enhance user experience, while supporting hiring and onboarding.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the day-to-day operational performance of a team of Associates, including quality, productivity, and service-level goals.
  • •Set expectations, priorities, and individual/team performance goals; manage capacity, scheduling, and work allocation.
  • •Coach Associates on troubleshooting, process knowledge, communication, and sound judgment for resolving user issues.
  • •Complete performance reviews and address performance concerns in partnership with your manager and People team partners.
  • •Serve as an escalation point for complex operational or user issues, partnering with global specialists and process owners to run critical Internal Systems workflows.

Key Requirements

  • •3+ years leading, supervising, or formally mentoring an operations, support, or user-facing team.
  • •9+ years of experience in customer support, technical support, operations, or another user-facing environment.
  • •Experience leading teams supporting technical products, platform users, or complex operational workflows.
  • •Experience managing operational work against quality, productivity, or service-level goals.
  • •Ability to work from the Bengaluru office in a night shift.
Experience:Customer supportTechnical supportOperations
Skills:CommunicationCoachingAnalytical thinkingProblem-solvingPrioritization
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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