Dimension Data

2 weeks ago

Applications Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Ensure packaged ERP and middleware technologies remain operational by proactively monitoring, investigating, and resolving incidents, service requests, and alerts. Handle second-line support with medium complexity while maintaining SLA compliance, updating tickets, and logging incidents. Execute and document changes as part of change management, collaborate with other teams and clients, coach L1/service desk teams, and lead initial escalations. Identify issues early, produce trend analyses, and support automation, maintenance, project work, and disaster recovery activities.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Proactively monitor, investigate, and resolve application incidents, service requests, and alerts to keep operations running smoothly.
•Provide second-line support and troubleshoot medium-complexity issues without breaching SLAs.
•Update tickets with resolution tasks and promptly log incidents.
•Execute and document changes through the change management process and ensure approvals are obtained.
•Support continuous improvement by identifying problems early and producing trend analysis reports; assist with automation, maintenance, disaster recovery, and initial client escalations.

Key Requirements

•Hands-on experience managing platforms, including ERP, middleware, and other business-critical software.
•Moderate experience in managed services and knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks, perform change management duties, and lead troubleshooting processes effectively.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Experience:Managed services

Education:Bachelor's in information technology/computing

Skills:CommunicationActive listeningProblem-solvingTroubleshootingChange management

Tech Stack:ERPMiddlewareServiceNow

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Applications Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Proactively monitor, investigate, and resolve application incidents, service requests, and alerts to keep operations running smoothly.
•Provide second-line support and troubleshoot medium-complexity issues without breaching SLAs.
•Update tickets with resolution tasks and promptly log incidents.
•Execute and document changes through the change management process and ensure approvals are obtained.
•Support continuous improvement by identifying problems early and producing trend analysis reports; assist with automation, maintenance, disaster recovery, and initial client escalations.

Key Requirements

•Hands-on experience managing platforms, including ERP, middleware, and other business-critical software.
•Moderate experience in managed services and knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks, perform change management duties, and lead troubleshooting processes effectively.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Experience:Managed services

Education:Bachelor's in information technology/computing

Skills:CommunicationActive listeningProblem-solvingTroubleshootingChange management

Tech Stack:ERPMiddlewareServiceNow

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn