Delivery Hero

1 month ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join our foodpanda Delivery Hero team as a Customer Service Agent in Dhaka. You will handle customer tickets, resolve issues, manage SLA and average handling time, follow order processing tools, meet quality targets, and support ad-hoc tasks from supervision, in a fast-paced, shift-driven environment.

Location: Dhaka

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Understand tickets/cases and solve customer issues
•Manage SLA and average handling time through quick understanding
•Follow order processing system and internal tools
•Meet quality targets while maintaining SLA
•Perform ad-hoc tasks assigned by the Team Lead / Supervisor

Key Requirements

•HSC/A levels completed, current undergraduate student
•Typing speed 30-50 words per minute
•Willing to work 6 days and 6 hours per day in different shifts (day/night)
•Strong communication skills
•Adaptability to changes and being a doer

Experience:Food deliveryE-commerce

Education:High School

Skills:CommunicationAdaptabilityProblem-solving

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

1 month ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dhaka

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Understand tickets/cases and solve customer issues
•Manage SLA and average handling time through quick understanding
•Follow order processing system and internal tools
•Meet quality targets while maintaining SLA
•Perform ad-hoc tasks assigned by the Team Lead / Supervisor

Key Requirements

•HSC/A levels completed, current undergraduate student
•Typing speed 30-50 words per minute
•Willing to work 6 days and 6 hours per day in different shifts (day/night)
•Strong communication skills
•Adaptability to changes and being a doer

Experience:Food deliveryE-commerce

Education:High School

Skills:CommunicationAdaptabilityProblem-solving

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor