Customer Service Agent

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Adaptability","Problem-solving"]

Join our foodpanda Delivery Hero team as a Customer Service Agent in Dhaka. You will handle customer tickets, resolve issues, manage SLA and average handling time, follow order processing tools, meet quality targets, and support ad-hoc tasks from supervision, in a fast-paced, shift-driven environment.

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FursaFursa
Delivery Hero
Delivery Hero
3 months ago

Customer Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join our foodpanda Delivery Hero team as a Customer Service Agent in Dhaka. You will handle customer tickets, resolve issues, manage SLA and average handling time, follow order processing tools, meet quality targets, and support ad-hoc tasks from supervision, in a fast-paced, shift-driven environment.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Understand tickets/cases and solve customer issues
  • •Manage SLA and average handling time through quick understanding
  • •Follow order processing system and internal tools
  • •Meet quality targets while maintaining SLA
  • •Perform ad-hoc tasks assigned by the Team Lead / Supervisor

Key Requirements

  • •HSC/A levels completed, current undergraduate student
  • •Typing speed 30-50 words per minute
  • •Willing to work 6 days and 6 hours per day in different shifts (day/night)
  • •Strong communication skills
  • •Adaptability to changes and being a doer
Experience:Food deliveryE-commerce
Education:High School
Skills:CommunicationAdaptabilityProblem-solving
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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