American Airlines Group

1 day ago

Customer Assistance Representative Part Time (Orlando, FL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Greet customers in the airport and ticket area, monitor compliance with safety procedures, and assist with kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, communicate with IT as needed, verify carry-on and travel documents, and help with checked baggage transactions and self-tag activation. Queue lines to reduce wait times, provide gate directions, assist unaccompanied minors and non-ambulatory customers, and follow DOT/FAA/TSA and company policies.

Location: Orlando

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts and servicing kiosks.
•Troubleshoot kiosk technology issues, and communicate with IT when additional servicing is required.
•Verify carry-on baggage and travel documents (e.g., passports/visas) for international travel using the Timatic database available in the kiosk.
•Process checked baggage (e.g., payments, self-tagging, weight verification, activation) and support customers with special assistance, including unaccompanied minors and non-ambulatory customers.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older and read/write/speak/understand English fluently.
•Must be authorized to work in the U.S., complete required drug screening, and pass background check/fingerprinting.
•Must fulfill FAA criminal background checks for unescorted access to airport security ID display areas (SIDA), if applicable.
•Must hold an applicable valid driver’s license as required by local authorities.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detail

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

1 day ago

Customer Assistance Representative Part Time (Orlando, FL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts and servicing kiosks.
•Troubleshoot kiosk technology issues, and communicate with IT when additional servicing is required.
•Verify carry-on baggage and travel documents (e.g., passports/visas) for international travel using the Timatic database available in the kiosk.
•Process checked baggage (e.g., payments, self-tagging, weight verification, activation) and support customers with special assistance, including unaccompanied minors and non-ambulatory customers.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older and read/write/speak/understand English fluently.
•Must be authorized to work in the U.S., complete required drug screening, and pass background check/fingerprinting.
•Must fulfill FAA criminal background checks for unescorted access to airport security ID display areas (SIDA), if applicable.
•Must hold an applicable valid driver’s license as required by local authorities.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detail

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn