Dubai Municipality

1 day ago

Customer Service Star

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Handle and verify applicants’ transactions and documents, ensuring accuracy and completeness before processing. Assist residents by responding to inquiries, explaining requirements, and providing guidance to complete municipal services. Issue certificates and licenses, complete missing documentation, and coordinate with relevant units to speed up pending matters. Receive feedback and complaints and coordinate with administration to resolve them promptly.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Receive and document applicants’ transactions and all required documents, information, and data needed to complete various transactions.
•Review and verify documents and information for accuracy and correctness before executing transaction processing.
•Support applicants by completing missing documents needed to finalize their transactions.
•Issue certificates of no objection, health certificates, licenses, and other municipal service needs for applicants.
•Respond to applicants’ questions and requests, guide them on transaction requirements, coordinate to resolve pending matters, and handle feedback and complaints with the relevant administration.

Key Requirements

•Bachelor’s degree in Administrative Sciences.
•Ability to receive, document, and manage applicants’ transactions and required documents and information.
•Ability to review and verify documents and information for accuracy and completeness before processing.
•Ability to complete missing documentation to finalize applicants’ transactions.
•Ability to respond to applicants’ inquiries and guide them on the requirements to complete their transactions.

Education:Bachelor's in Administrative Sciences

Skills:Customer serviceCommunicationAttention to detailCoordinationProblem resolution

Company Brief

Dubai Municipality

Dubai Municipality is the government authority responsible for urban planning, public services, environmental protection, municipal infrastructure, and community wellbeing across Dubai, delivering city services and regulatory oversight to residents and businesses.

Industry: Public Sector Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1954

Website LinkedIn

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Dubai Municipality

1 day ago

Customer Service Star

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Receive and document applicants’ transactions and all required documents, information, and data needed to complete various transactions.
•Review and verify documents and information for accuracy and correctness before executing transaction processing.
•Support applicants by completing missing documents needed to finalize their transactions.
•Issue certificates of no objection, health certificates, licenses, and other municipal service needs for applicants.
•Respond to applicants’ questions and requests, guide them on transaction requirements, coordinate to resolve pending matters, and handle feedback and complaints with the relevant administration.

Key Requirements

•Bachelor’s degree in Administrative Sciences.
•Ability to receive, document, and manage applicants’ transactions and required documents and information.
•Ability to review and verify documents and information for accuracy and completeness before processing.
•Ability to complete missing documentation to finalize applicants’ transactions.
•Ability to respond to applicants’ inquiries and guide them on the requirements to complete their transactions.

Education:Bachelor's in Administrative Sciences

Skills:Customer serviceCommunicationAttention to detailCoordinationProblem resolution

Company Brief

Dubai Municipality

Industry: Public Sector Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1954

Website LinkedIn