Customer Experience Banker - (Wernerts) Toledo, OH

Huntington Bancshares
Ohio
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a concierge for walk-in customers, delivering exemplary customer service while accurately processing transactions and balancing daily. Grow both consumer and business relationships by identifying financial goals, recommending deposit and other banking products, and following up on new customers via outbound calling and referrals. Educate customers on consumer deposit products and direct them to other bank areas to deepen partnerships, while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 days ago

Customer Experience Banker - (Wernerts) Toledo, OH

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Last checked: 57 minutes agoStatus: Live

Job Summary

Serve as a concierge for walk-in customers, delivering exemplary customer service while accurately processing transactions and balancing daily. Grow both consumer and business relationships by identifying financial goals, recommending deposit and other banking products, and following up on new customers via outbound calling and referrals. Educate customers on consumer deposit products and direct them to other bank areas to deepen partnerships, while following operational, security, risk, and regulatory policies.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and improve customer understanding.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, follow-up programs, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Process transactions accurately and efficiently, balancing daily while following operational, security, risk, and regulatory policies.

Key Requirements

  • •1 year customer service in banking, financial services, or goal-driven retail sales (military service in related roles may be included).
  • •High School Diploma or Bachelor’s Degree.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Adhere to all operational, security, risk and regulatory policies and procedures.
  • •Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn