Aramex

14 hours ago

D&T Associate Manager - Incidents Management (Pune, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead real-time Incident Management for 24/7 IT Operations during assigned shifts as the senior operational authority. Drive disciplined triage and escalation governance, ensure incident quality standards before SME handoff, and manage shift-based analysts through onboarding, coaching, and performance feedback. Oversee queue health and backlog prioritization to meet OLAs and SLAs, and identify recurring incident patterns and automation opportunities to improve operational execution.

Location: Pune

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Act as the senior operational authority during assigned shifts with decision rights for triage, escalation, and incident coordination.
•Manage real-time operational workload, queue health, and backlog prioritization to meet OLAs and SLAs.
•Ensure incidents meet minimum triage standards before SME escalation, including impact, diagnostics, evidence, and mitigation actions.
•Lead and manage shift-based analysts through onboarding, coaching, performance feedback, and development planning.
•Identify recurring incident patterns, operational noise, and automation opportunities during shift operations.

Key Requirements

•4-5 years of experience in enterprise IT Operations or Incident Management roles.
•Demonstrated experience leading shifts in 24/7 operational environments.
•Strong understanding of ITIL Incident, Major Incident, and escalation governance frameworks.
•Bachelor’s degree in Information Technology, Engineering, or a related discipline.
•ITIL v4 Foundation (or must obtain within 6–12 months of joining).

Experience:4-5 yearsEnterprise IT24/7 operationsIncident managementITIL

Education:Bachelor's

Skills:LeadershipCoachingExecutionCollaborationGrowth mindset

Certifications:ITIL v4 FoundationServiceNow CSA

Tech Stack:ITILServiceNowITSMOLASLA

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Aramex

14 hours ago

D&T Associate Manager - Incidents Management (Pune, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Pune

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Act as the senior operational authority during assigned shifts with decision rights for triage, escalation, and incident coordination.
•Manage real-time operational workload, queue health, and backlog prioritization to meet OLAs and SLAs.
•Ensure incidents meet minimum triage standards before SME escalation, including impact, diagnostics, evidence, and mitigation actions.
•Lead and manage shift-based analysts through onboarding, coaching, performance feedback, and development planning.
•Identify recurring incident patterns, operational noise, and automation opportunities during shift operations.

Key Requirements

•4-5 years of experience in enterprise IT Operations or Incident Management roles.
•Demonstrated experience leading shifts in 24/7 operational environments.
•Strong understanding of ITIL Incident, Major Incident, and escalation governance frameworks.
•Bachelor’s degree in Information Technology, Engineering, or a related discipline.
•ITIL v4 Foundation (or must obtain within 6–12 months of joining).

Experience:4-5 yearsEnterprise IT24/7 operationsIncident managementITIL

Education:Bachelor's

Skills:LeadershipCoachingExecutionCollaborationGrowth mindset

Certifications:ITIL v4 FoundationServiceNow CSA

Tech Stack:ITILServiceNowITSMOLASLA

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor