HCM Payroll Manager

Distro
Arizona, Georgia
Workplace: OnsiteFull timeUSD 62,900 - 82,900 monthlyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Escalation management","Problem-solving","Analytical thinking","Communication"]

Lead a pod of payroll/HCM specialists to drive client retention and loyalty by monitoring key success metrics, ensuring SLA performance, and preparing clients for quarter-end and year-end milestones. Improve team performance through coaching, training, and continuous improvement initiatives, while partnering with Client Relations to manage client health and contracts. Serve as an escalation point, perform root-cause analysis to prevent recurring issues, and support onboarding for new hires.

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FursaFursa
Distro
Distro
16 hours ago

HCM Payroll Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a pod of payroll/HCM specialists to drive client retention and loyalty by monitoring key success metrics, ensuring SLA performance, and preparing clients for quarter-end and year-end milestones. Improve team performance through coaching, training, and continuous improvement initiatives, while partnering with Client Relations to manage client health and contracts. Serve as an escalation point, perform root-cause analysis to prevent recurring issues, and support onboarding for new hires.
Location: Arizona, Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive client retention and loyalty by ensuring the pod works effectively, strategically engaging with clients, and monitoring client success metrics.
  • •Drive continuous improvement across the team by identifying improvement areas and implementing coaching/training for ticket types.
  • •Monitor team success metrics (ticket closure, CSAT, SLA pass rate, phone metrics) and execute improvement projects.
  • •Ensure client readiness for key HCM milestones around quarter-end and year-end processes.
  • •Act as escalation point for clients using problem-solving and de-escalation techniques; perform root-cause analysis and help onboard new hires.

Pay and Benefits

Salary: USD 62,900 - 82,900 monthly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermFlexible SpendingHsaFsaEap

Key Requirements

  • •High school diploma (or related experience/equivalent training) required or preferred.
  • •1+ year of client support or customer service experience.
  • •1+ year of experience leading a team.
  • •iSolved experience required.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Education:High School
Skills:Customer serviceEscalation managementProblem-solvingAnalytical thinkingCommunication
Tech Stack:ISolvedMicrosoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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