Customer Experience Specialist with German(m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Independence","Proactive engagement","Communication","Problem-solving","Customer-focused service"]

Ensure smooth order processing and purchasing requests for GCC customers, following standard procedures to deliver excellent service. Maintain accurate order, contract, and project lifecycle records in Honeywell systems, including invoice issuance, credit requests, and customer account updates in SAP. Track orders through delivery to warehouses or direct customers, resolve issues like delays or wrong deliveries, and support dispute handling for contested invoices. Hybrid role based in Bucharest.

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FursaFursa
Honeywell
Honeywell
2 weeks ago

Customer Experience Specialist with German(m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Ensure smooth order processing and purchasing requests for GCC customers, following standard procedures to deliver excellent service. Maintain accurate order, contract, and project lifecycle records in Honeywell systems, including invoice issuance, credit requests, and customer account updates in SAP. Track orders through delivery to warehouses or direct customers, resolve issues like delays or wrong deliveries, and support dispute handling for contested invoices. Hybrid role based in Bucharest.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Independently handle daily activities to ensure successful fulfilment of order processing and purchasing requests.
  • •Maintain timely accounting and lifecycle updates for orders, contracts, and projects in Honeywell systems.
  • •Issue invoices correctly and on time; create credit requests/documents.
  • •Update customer accounts and manage SAP requests for customer creation/extension/amendment, including follow-ups for approvals.
  • •Track orders with suppliers through delivery timelines and resolve issues such as wrong deliveries, delays, and rejected returns while supporting dispute resolution for disputed invoices.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid Leave

Key Requirements

  • •Bachelor's degree.
  • •3+ years experience in the customer services field, preferably with SAP expertise.
  • •Experience in a multidisciplinary team.
  • •Fluent in English; German proficiency is required by the role title.
  • •Any other European language is a plus (French, Italian, Spanish, Portuguese, Dutch, German).
Experience:3+ years
Education:Bachelor's
Skills:IndependenceProactive engagementCommunicationProblem-solvingCustomer-focused service
Languages:EnglishGermanFrenchItalianSpanishPortugueseDutch
Tech Stack:SAPERP

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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