Customer Specialist, Full Time

CarMax
Madison
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience by guiding customers through the car-buying and selling journey. Facilitate appraisals and test drives, conduct accurate vehicle condition assessments, and manage inventory check-in and reconciliation. Perform cosmetic inspections, handle paperwork and payment administration, and coordinate service appointments while ensuring billing accuracy and compliance with CarMax EH&S standards.

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FursaFursa
CarMax
CarMax
14 hours ago

Customer Specialist, Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through the car-buying and selling journey. Facilitate appraisals and test drives, conduct accurate vehicle condition assessments, and manage inventory check-in and reconciliation. Perform cosmetic inspections, handle paperwork and payment administration, and coordinate service appointments while ensuring billing accuracy and compliance with CarMax EH&S standards.
Location: Madison
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications with exceptional customer service.
  • •Conduct accurate vehicle condition assessments and document findings for appraisals and Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as reports, transaction paperwork, document auditing, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams to keep the experience smooth and customer-focused.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs while reading and transcribing data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn