Senior UX Researcher, Commerce

Oura
San Francisco, San Diego, Boston
Workplace: RemoteFull timeFunction: Research & Scientific (R&D)Skills: ["Communication","Workshop facilitation","Consensus building","Data privacy awareness"]

Lead end-to-end UX research for Oura’s global DTC commerce experience, from research scoping through actionable guidance. Plan and run interviews, usability studies, concept testing, card sorting, and other qualitative methods, then synthesize findings into journey maps, JTBD, and friction insights. Partner with Design, Product, Engineering, Insights, Marketing, and Commercial teams to connect qualitative themes to analytics, telemetry, experimentation results, and business metrics.

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FursaFursa
Oura
Oura
1 day ago

Senior UX Researcher, Commerce

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead end-to-end UX research for Oura’s global DTC commerce experience, from research scoping through actionable guidance. Plan and run interviews, usability studies, concept testing, card sorting, and other qualitative methods, then synthesize findings into journey maps, JTBD, and friction insights. Partner with Design, Product, Engineering, Insights, Marketing, and Commercial teams to connect qualitative themes to analytics, telemetry, experimentation results, and business metrics.
Location: San Francisco, San Diego, Boston
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Spearhead holistic UX research initiatives for digital commerce and enterprise portals, from research scoping to actionable guidance.
  • •Design and execute research methods including user interviews, usability evaluations, concept testing, and card sorting.
  • •Partner cross-functionally with Design, Product Management, Engineering, Insights, Marketing, and Commercial teams to surface research priorities.
  • •Synthesize findings into deliverables such as journey maps, entry point analysis, JTBD, page-level goals, and friction mapping.
  • •Integrate qualitative insights with analytics, telemetry, experimentation outcomes, and heuristic standards; communicate themes to leadership.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •5+ years of hands-on UX research experience, guiding studies end to end to influence product strategy.
  • •Experience evaluating digital commerce platforms and B2B/enterprise/SaaS or complex web applications.
  • •Strong qualitative research skills, including in-depth interviews, usability studies, and responsible synthesis from small cohorts.
  • •Expertise using customer journey mapping, Jobs to Be Done, page-level objectives, and heuristic reviews/experience audits.
  • •Ability to unify qualitative insights with quantitative metrics, telemetry, and experimentation results.
Skills:CommunicationWorkshop facilitationConsensus buildingData privacy awareness
Tech Stack:AI toolsTranscript analysisResearch repositoriesKnowledge sharingBehavioral analytics suitesExperimentation toolsGlean

Company Brief

Oura
Designs and sells the Oura Ring, a wearable device that tracks sleep, activity, and physiological signals to provide personalized health, recovery, and readiness insights via a companion app and analytics platform.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Oulu, Finland
Founded: 2013
WebsiteLinkedIn