Remote Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for Horizon NJ Health members, providing empathetic support via phone, email, and other channels. Explain benefits, eligibility, claims, and available healthcare services, and help members navigate preventive care, wellness programs, and mental health/substance use support. Resolve issues with empathy, escalate complex cases, maintain accurate CRM records, and collaborate with internal teams while upholding strict confidentiality and data protection policies.

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for member enquiries via phone, email, and other communication channels.
•Provide accurate information on benefits, eligibility, claims, and healthcare services.
•Assist members in navigating services, including preventive care, wellness programmes, and support for mental health and substance use issues.
•Resolve member concerns and complaints with empathy, escalating complex issues when necessary.
•Maintain detailed and accurate CRM records and collaborate with internal departments to resolve member needs.

Pay and Benefits

Salary: USD 28 - 38 hourly

Key Requirements

•Proven experience in customer service or customer care, preferably in a remote environment.
•Exceptional communication and interpersonal skills to convey complex information compassionately.
•Strong problem-solving skills with high attention to detail, including handling sensitive situations professionally.
•Proficiency using CRM software and the Microsoft Office Suite.
•Working knowledge of Medicaid or similar publicly-funded healthcare programs is a significant advantage.

Experience:HealthcareManaged careMedicaid

Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailEmpathy

Tech Stack:CRMMicrosoft OfficeMicrosoft Office Suite

Company Brief

Qureos

Website

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Qureos

5 days ago

Remote Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for member enquiries via phone, email, and other communication channels.
•Provide accurate information on benefits, eligibility, claims, and healthcare services.
•Assist members in navigating services, including preventive care, wellness programmes, and support for mental health and substance use issues.
•Resolve member concerns and complaints with empathy, escalating complex issues when necessary.
•Maintain detailed and accurate CRM records and collaborate with internal departments to resolve member needs.

Pay and Benefits

Salary: USD 28 - 38 hourly

Key Requirements

•Proven experience in customer service or customer care, preferably in a remote environment.
•Exceptional communication and interpersonal skills to convey complex information compassionately.
•Strong problem-solving skills with high attention to detail, including handling sensitive situations professionally.
•Proficiency using CRM software and the Microsoft Office Suite.
•Working knowledge of Medicaid or similar publicly-funded healthcare programs is a significant advantage.

Experience:HealthcareManaged careMedicaid

Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailEmpathy

Tech Stack:CRMMicrosoft OfficeMicrosoft Office Suite

Company Brief

Qureos

Website