Customer Support Coach

Cloudbeds
Thailand
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Emotional intelligence","Learning agility"]

Serve as the voice of customers by resolving hotel partners’ questions and troubleshooting issues across live chat, email, and phone. Strengthen client relationships and drive software adoption by handling escalations, gathering feedback for future releases, and updating support resources. Create and maintain training materials and stay current with system updates while collaborating with a global, fully remote customer support team.

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FursaFursa
Cloudbeds
Cloudbeds
2 days ago

Customer Support Coach

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the voice of customers by resolving hotel partners’ questions and troubleshooting issues across live chat, email, and phone. Strengthen client relationships and drive software adoption by handling escalations, gathering feedback for future releases, and updating support resources. Create and maintain training materials and stay current with system updates while collaborating with a global, fully remote customer support team.
Location: Thailand
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer support to hotel partners, advocating for customers and resolving issues across multiple channels.
  • •Troubleshoot questions and problems, including outbound calls for escalated issues.
  • •Foster strong customer relationships to improve loyalty, retention, and software adoption.
  • •Gather customer feedback and requirements to inform future software releases.
  • •Create training materials and update support resources while staying current on system updates and attending online training.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort (e.g., Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager).
  • •Native or fluent English and Thai.
  • •Resolve customer inquiries via phone, email, chat, or other support channels.
  • •Troubleshoot issues and handle escalated problems, including making outbound calls.
  • •Ability to use training materials and attend company-wide online training sessions to stay current with system updates.
Experience:Hospitality
Skills:CommunicationEmpathyProblem-solvingEmotional intelligenceLearning agility
Languages:EnglishThai
Tech Stack:ComputersSystems

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn