CRM & Loyalty Executive @NET-A-PORTER

YOOX Net‑a‑Porter Group
London
Workplace: HybridFull timeFunction: Product ManagementExperience: 1-2 yearsSkills: ["Organizational skills","Attention to detail","Proactive mindset","Communication","Relationship-building"]

Support the CRM & Loyalty Manager in planning, executing, and optimizing personalized CRM campaigns across email, push, and SMS for NET-A-PORTER’s customer retention program. Deliver end-to-end campaign execution, analyze performance versus benchmarks and historical trends, and help maintain loyalty automation and customer journeys. Contribute to A/B testing and CRM roadmap improvements, coordinating with creative, fashion, brand partnerships, site trading, and editorial teams to drive engagement, retention, and revenue.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
11 hours ago

CRM & Loyalty Executive @NET-A-PORTER

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Last checked: 11 hours agoStatus: Live

Job Summary

Support the CRM & Loyalty Manager in planning, executing, and optimizing personalized CRM campaigns across email, push, and SMS for NET-A-PORTER’s customer retention program. Deliver end-to-end campaign execution, analyze performance versus benchmarks and historical trends, and help maintain loyalty automation and customer journeys. Contribute to A/B testing and CRM roadmap improvements, coordinating with creative, fashion, brand partnerships, site trading, and editorial teams to drive engagement, retention, and revenue.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support CRM & Loyalty Manager with campaign planning and execution, collaborating cross-functionally to align with retail moments, engagement objectives, and revenue KPIs.
  • •Deliver end-to-end email, push, and SMS campaigns from briefing and creative development through audience targeting, QA, and on-time deployment.
  • •Analyze CRM campaign performance against benchmarks, targets, and historical trends to identify insights, learnings, and optimization opportunities.
  • •Support CRM automation and loyalty projects by maintaining automated customer journeys and coordinating assets across the customer lifecycle.
  • •Contribute to the CRM roadmap through A/B testing opportunities and evolving CRM strategies based on customer insights, performance, and commercial priorities.

Pay and Benefits

Perks:PensionHealth InsuranceStaff DiscountFlexible Working

Key Requirements

  • •1–2 years’ experience in a similar CRM or Direct Marketing role in a fast-paced environment.
  • •Experience working with data and analytics platforms such as Tableau, GA4, and Braze.
  • •Strong working knowledge of Excel and PowerPoint, with the ability to analyze performance and translate data into insights.
  • •Proactive, commercially minded mindset with confidence to take initiative and improve CRM activity and processes.
  • •Excellent organization, attention to detail, and the ability to manage multiple campaigns, priorities, and deadlines; knowledge of GDPR is essential.
Experience:1-2 yearsCRMDirect marketingCustomer retentionLoyalty programsLuxury retail
Skills:Organizational skillsAttention to detailProactive mindsetCommunicationRelationship-building
Tech Stack:EmailPushSMSTableauGA4BrazeExcelPowerPointGDPR

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn